Senior Manager, Service Excellence & Growth

AIA Hong Kong; Cyberjaya; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking a Senior Manager – Service Excellence to drive business growth and enhance service management capabilities. The successful candidate will have over 10 years of relevant experience, including 5 years in a leadership role. This position requires strong analytical and communication skills, and the ability to foster stakeholder relationships. Join us to help our customers live Healthier, Longer, Better Lives.

Qualifications

• 10+ years of relevant experience in service management or business development.
• 5+ years in a leadership role within a shared services structure.
• Proven success in building commercial models and managing relationships.

Responsibilities

• Drive business growth and service management improvements.
• Lead service excellence programs to enhance customer satisfaction.
• Collaborate with teams to improve service models and operational efficiency.

Skills

Service management expertise

Stakeholder communication

Analytical skills

Leadership

Education

Bachelor’s Degree in Business Administration

Tools

ServiceNow

Job description

A leading insurance company in Cyberjaya is seeking a Senior Manager – Service Excellence to drive business growth and enhance service management capabilities. The successful candidate will have over 10 years of relevant experience, including 5 years in a leadership role. This position requires strong analytical and communication skills, and the ability to foster stakeholder relationships. Join us to help our customers live Healthier, Longer, Better Lives.