Senior Manager, Quality (based in Perai)

Coherent; Seberang Perai; On-site; MYR 80,000 - 120,000; Full time

Job summary

A technology firm based in Penang is seeking a Senior Manager for Quality Assurance. The role involves managing transceiver product quality, leading team efforts in test capacity enhancement, and driving improvements in quality metrics. Candidates should possess over eight years in quality management, a Bachelor's Degree in a related field, and skills in leadership and problem-solving. Strong familiarity with mechanical CAD software is a plus. This position emphasizes collaboration, continuous improvement, and effective communication within the organization.

Qualifications

• Over eight years of experience managing teams of engineers and technicians.
• Experience in transceiver module testing and understanding of optical technologies.
• Familiarity with Greenbelt Statistical Process Control (SPC) principles.

Responsibilities

• Manage and develop plans for Early Failure Rate Testing (EFRT).
• Analyze QA, test, and process failures for corrective actions.
• Collaborate closely with the NPI Team for new product implementation.

Skills

Leadership capabilities

Interpersonal skills

Problem-solving

Education

Bachelor's Degree in Science or Engineering

Tools

SolidWorks

e-drawing

Job description

Senior Manager, Quality (based in Perai)

The Quality Assurance Manager will report directly to the Senior QA Manager or QA Director. The role requires more than eight years of experience managing teams composed of engineers and technicians. The successful candidate will be responsible for achieving site Quality Metrics, with a focus on identifying and implementing best practices, as well as driving continuous improvement throughout the organization.

Primary Duties & Responsibilities

This position involves managing and developing plans for EFRT (Early Failure Rate Testing) capability and capacity specifically for transceiver products. The manager is expected to assess and recommend improvements to enhance the effectiveness and efficiency of Quality systems.

A core responsibility is to own QA product and process health indicators, including DPPM (Defective Parts Per Million) reports, and to analyze QA, test, and process failures in order to drive systematic corrective actions. The manager will participate in cross-functional teams dedicated to improving product quality and reliability, contributing to both start‑up and ongoing sustaining activities.

Additional duties include verifying defects, handling lot disposition, managing shipment blocking or approval, and generating and closing ICARs (Internal Corrective Action Requests). The manager is responsible for technical evaluations, providing NPI (New Product Introduction) support, implementing and monitoring corrective actions, and generating relevant reports.

The role requires close collaboration with the NPI Team, coordinating efforts to ensure the successful implementation of new products into mass production. The manager will lead continual improvement activities by defining test or process problems that result in quality issues, determining root causes, and implementing effective solutions.

Analyzing and following up on customer‑reported problems is essential, with a focus on implementing containment measures and corrective actions. The candidate must also be willing to support inter‑site assignments as needed.

Education & Experience

Bachelor's Degree in Science or Engineering, with a preference for majors in Electronics, Mechatronics, or Mechanical Engineering.

Experience in transceiver module testing and a solid understanding of optical technologies within the industry.

Proven ability to manage quality‑related matters across incoming, in‑process, and outgoing stages.

Proficient in interpreting mechanical drawings and understanding Geometric Dimensioning and Tolerancing (GD&T).

Knowledge and experience with mechanical CAD software such as SolidWorks and e‑drawing.

Strong computer literacy and familiarity with Greenbelt Statistical Process Control (SPC) principles.

Demonstrated analytical skills paired with a hands‑on working attitude.

Ability to adapt and remain flexible in response to rapid changes in business needs.

Experience in high‑mix, high‑volume manufacturing environments, and/or assembly, SMT (Surface Mount Technology), and PCBA (Printed Circuit Board Assembly) manufacturing is advantageous.

Good understanding of mechanical dimensioning and tolerancing analysis, as well as familiarity with poka‑yoke (error‑proofing) principles, is considered an added advantage.

Skills

Strong leadership capabilities to manage a team

Possess strong interpersonal skills and enjoy the process of problem‑solving

Work effectively with other members of Coherent Corp.