Senior Manager Quality

Infineon Technologies; Malacca City; On-site; MYR 100,000 - 140,000; Full time

Job summary

A global semiconductor leader in Malacca is seeking a Technical Lead to oversee problem-solving initiatives and quality management processes. The ideal candidate has over 10 years of experience in the semiconductor industry, including a strong background in Quality Management and notable problem-solving skills. With responsibilities including managing complaints, driving cross-functional teams, and ensuring quality KPIs are met, this role is crucial for maintaining customer satisfaction. This position offers an inclusive workplace focused on innovation and customer success.

Qualifications

• 10+ years of experience in semiconductor or related industry.
• 5+ years of experience in Quality Management, preferably in customer quality engineering.
• Solid knowledge of semiconductor processes including Front End, Back End and Test.

Responsibilities

• Key counterpart to Customer Quality & Service (CQS) team for complaints.
• Drive and moderate 8D problem solving using 8D methodology.
• Support CQE to resolve complex cases and develop engineer competency.

Skills

Problem solving

Interpersonal skills

Quality management

Communication in English

Education

Bachelor degree in Electrical/Electronic Engineering, Quality Management, Physics or similar

Tools

FMEA

8D methodology

Risk management

Job description

Technical Lead in QM CQE team with strong ability to drive the problem solving topics, transfer Voices of Customers to team to develop effective improvement action plan & ensure KPI defined fulfilment

Job Description

In your new role you will:

• Key counterpart to Customer Quality & Service (CQS) team for all complaints / information request.
• Drive and moderate 8D problem solving using 8D methodology and validate corrective/ preventive actions (CA/PA) for sustainability/ effectiveness for closure.
• Support and provide guidance to CQE to resolve complex / grey cases handling with communication strategy.
• Ensure team follow complaint management business process including containment, event evaluation and risk assessment.
• Drive for achievement of 8D KPI (8D quality and speed), monitor, analyse and report KPI performance
• Take an active role in the investigation of critical customer quality issues and moderate cross-functional team towards effective problem solving and fulfilment of customer expectation / quality requirement.
• Key contact window to BE QM CF for Complaint management business process, Critical 8D Sharing and Read Across Lesson Learnt sharing.
• Support to develop CQE engineer competency to fulfill organization needs.

Your Profile

You are best equipped for this task if you have:

• A Bachelor degree in Electrical/Electronic Engineering, Quality Management, Physics or similar as well as the associated technical understanding
• 10+ years’ working experience in semiconductor or related industry, and 5+ years’ experience in Quality Management preferably customer quality engineering role handling.
• Professional knowledge of quality systems, methods, procedures and tools (e.g. risk management, FMEA, 8D, 5why, etc.)
• Solid knowledge and rich experiences of semiconductor processes including Front End, Back End and Test)
• Extensive experience with good problem solving skills and good inter personal skills
• Self-motivated and ability to work independently and remain calm under high stress situation.
• Ability to mentor and moderate cross-functional team discussions
• Excellent communication skills in English is a must.
• Quality audit experience is preferred.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

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