Senior Manager Quality

Infineon Technologies; Malacca City; On-site; MYR 120,000 - 150,000; Full time

Job summary

A global semiconductor leader in Malacca seeks a Technical Lead for the QM CQE team. This role focuses on driving problem-solving initiatives, managing customer quality issues, and executing quality improvement actions. The ideal candidate will have over 10 years of experience in the semiconductor industry, with at least 5 years in quality management. Strong problem-solving and interpersonal communication skills are essential. Join us in driving decarbonization and innovation while fostering a diverse working environment.

Qualifications

• 10+ years’ working experience in semiconductor or related industry.
• 5+ years’ experience in Quality Management, preferably in customer quality engineering role.
• Knowledge of quality systems and procedures.

Responsibilities

• Key counterpart to Customer Quality & Service (CQS) for complaints.
• Drive 8D problem solving using 8D methodology.
• Support CQE to resolve complex case handling.

Skills

Problem solving skills

Interpersonal skills

Excellent communication skills in English

Education

Bachelor degree in Electrical/Electronic Engineering, Quality Management, or Physics

Tools

Risk management

FMEA

8D methodology

5why analysis

Job description

Technical Lead in QM CQE team with strong ability to drive the problem solving topics, transfer Voices of Customers to team to develop effective improvement action plan & ensure KPI defined fulfilment.

Job Description

In your new role you will:

• Key counterpart to Customer Quality & Service (CQS) team for all complaints / information request.
• Drive and moderate 8D problem solving using 8D methodology and validate corrective/ preventive actions (CA/PA) for sustainability/ effectiveness for closure.
• Support and provide guidance to CQE to resolve complex / grey cases handling with communication strategy.
• Ensure team follow complaint management business process including containment, event evaluation and risk assessment.
• Drive for achievement of 8D KPI (8D quality and speed), monitor, analyse and report KPI performance
• Take an active role in the investigation of critical customer quality issues and moderate cross-functional team towards effective problem solving and fulfilment of customer expectation / quality requirement.
• Key contact window to BE QM CF for Complaint management business process, Critical 8D Sharing and Read Across Lesson Learnt sharing.
• Support to develop CQE engineer competency to fulfill organization needs.

Your Profile

You are best equipped for this task if you have:

• A Bachelor degree in Electrical/Electronic Engineering, Quality Management, Physics or similar as well as the associated technical understanding
• 10+ years’ working experience in semiconductor or related industry, and 5+ years’ experience in Quality Management preferably customer quality engineering role handling.
• Professional knowledge of quality systems, methods, procedures and tools (e.g. risk management, FMEA, 8D, 5why, etc.)
• Solid knowledge and rich experiences of semiconductor processes including Front End, Back End and Test)
• Extensive experience with good problem solving skills and good inter personal skills
• Self-motivated and ability to work independently and remain calm under high stress situation.
• Ability to mentor and moderate cross-functional team discussions
• Excellent communication skills in English is a must.

Quality audit experience is preferred.

#WeAreIn for driving decarbonization and digitalization

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions based on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.