Senior Manager

Industrial and Commercial Bank of China (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent banking institution in Malaysia is seeking an experienced professional to manage general administrative functions and facilities management. This role involves overseeing procurement, property tenancy, office safety, and customer complaint handling. The ideal candidate should have a Bachelor's degree, 6-8 years of relevant experience, strong communication skills in English and Mandarin, as well as proficiency in Microsoft Office applications. The position offers an opportunity to contribute to the smooth operations of the bank.

Qualifications

• 6–8 years of experience in administration or facilities management, preferably in the banking or financial services sector.
• Familiarity with building, property, and security management is an advantage.
• Excellent command of both spoken and written English and Mandarin.

Responsibilities

• Oversee general administrative and office safety management functions.
• Manage procurement and maintenance of fixed assets.
• Supervise property tenancy, facility management, and maintenance activities.
• Handle customer complaints and prepare related reports.
• Maintain effective external liaison with public institutions.

Skills

Organizational skills

Problem-solving skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Bachelor’s Degree in any discipline

Job description

Responsibilities

Oversee the full spectrum of general administrative and office safety management functions.

Manage the procurement, registration, and maintenance of fixed assets.

Supervise property tenancy, facility management, and maintenance activities to ensure smooth operations and compliance with relevant standards.

Oversee office safety and security management, including supervision of related vendors and service providers.

Manage incoming emails received through the Bank’s general mailbox and ensure timely redirection to the respective departments.

Supervise file and record management in compliance with internal policies and regulatory requirements.

Handle customer complaints, including preparation and submission of related reports.

Oversee corporate gift management and support public affairs functions, including branding, advertising coordination, and communication with local media.

Maintain effective external liaison with local chambers of commerce, police departments, media, and other public institutions, supporting administrative and public affairs activities.

Job Requirements

• Bachelor’s Degree in any discipline.
• Minimum 6–8 years of experience in administration or facilities management, preferably in the banking or financial services sector.
• Familiarity with building, property, and security management is an advantage.
• Strong sense of responsibility with good organizational, planning, and problem-solving skills.
• Good interpersonal and communication skills, able to liaise effectively at all levels.
• Excellent command of both spoken and written English and Mandarin.
• Proficient in Microsoft Office applications.