Senior Manager, Mall Operations (Southern Region, Johor Bharu)

AEON; Johor Bahru; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading retail company in Johor Bahru seeks a Senior Manager for Mall Operations. The role involves enhancing customer experience, strategic planning, and optimizing mall efficiency. Ideal candidates should have a Bachelor's degree in Business Administration and at least 7 years of experience in mall operations, with strong leadership and financial skills. The position requires flexibility to work on weekends and public holidays, along with travel to various locations for meetings.

Qualifications

• Minimum 7 years of experience in mall operations, retail management, or property management.
• At least 5 years in a senior role.
• Strong financial acumen with budgeting and cost control experience.

Responsibilities

• Enhance the overall customer experience to drive loyalty and satisfaction.
• Develop and execute strategy plans to achieve company goals.
• Optimize mall efficiency through productivity analysis.

Skills

Leadership

Communication

Stakeholder management

Strategic decision-making

Customer service

Education

Bachelor’s degree in Business Administration or related field

Job description

Senior Manager, Mall Operations (Southern Region, Johor Bharu)

Customer Experience & getting new customers: Enhance the overall customer experience to drive loyalty, satisfaction, and repeat visits.

Area/ Mall Strategy: Develop Strategy Plan, execute and achieve the company goals.

Synergy Enhancement: Consolidating the working way within the group (Retail, ACS, AFM, ADB, etc.) and Internal Business Partners Leasing, Marketing & Operation.

Budget & Execution: Analyze the productivity, optimize and achieve the mall efficiency.

Marketing strategy: Event plan in region, maximize the shoppers and Mall Turnover.

Market & customer persona survey in order to understand the mall strength and weaknesses, competitor, customer profile, new demand, and surrounding development.

Safety, Security and Comfort, Convenience: Best Operations for Best Customer Experience.

Compliance & Governance: Manage income collection / aging.

Manpower Planning: Succession plan and career development plan including lead & motivate the team.

Landlord & Local Council Management.

Business Partners/ Customer Voices (Potentials & Issues Recovery).

Job Requirements:

Bachelor’s degree in Business Administration, Property Management, or a related field.

Minimum 7 years of experience in mall operations, retail management, or property management, with at least 5 years in a senior role.

Strong financial acumen with experience in budgeting and cost control.

Excellent leadership, communication, and stakeholder management skills.

Ability to make strategic decisions and solve complex problems.

Passion for customer service and enhancing mall experiences.

Experience managing multiple locations is an added advantage.

The candidate must be able to work during weekends and public holidays. Additionally, they must be willing to travel to Southern AEON Malls and AEON Headquarters as required for meetings or other business matters.