Senior Manager, Digital Platform

DKSH Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading healthcare company in Kuala Lumpur is seeking a Senior Manager, Digital Platforms to drive the strategy and roadmap for healthcare digital solutions. You will lead the evolution of platforms, defining KPIs and coordinating multi-market executions to enhance customer experience and operational efficiency. The ideal candidate will have 8+ years in digital management and expertise in B2B e-commerce and agile methodologies. This role promises significant impact across various markets.

Qualifications

• 8+ years in digital platform/product management, omnichannel, or digital ecosystems.
• Hands-on experience with B2B e-commerce and agile delivery.
• Proven success in scaling platforms and managing KPIs.

Responsibilities

• Lead the evolution of a unified platform ecosystem to drive outcomes.
• Define and track KPIs for performance, adoption, and business value.
• Coordinate multi-market execution with group and regional teams.

Skills

Digital platform/product management

B2B e-commerce

API/platform architecture

Analytics

Agile delivery

Education

Bachelor’s in digital/IT/scientific discipline

University Degree preferably in Digital / Information Technology

Job description

About the job

Help us make healthcare more connected. As the Senior Manager, Digital Platforms, you’ll own the strategy, roadmap, and adoption of our healthcare digital platforms—delivering measurable impact in customer experience, sales growth, and operational efficiency across multiple markets.

How success will be measured

Impact on Net Sales, improved PEC per SO line, and accelerated Customer Adoption.

Responsibilities

Lead the evolution of a unified platform ecosystem (e.g., Connect Customer, Connect Client, Easy Order) to drive outcomes end‑to‑end. Prioritize features and build roadmaps that balance global scalability with local market needs.

Define and track KPIs for performance, adoption, and business value; report progress and manage risks/dependencies.

Coordinate multi‑market execution with group, regional, and country teams; pilot, measure, and scale innovations.

Drive growth & adoption via enablement (training, comms, change management) in partnership with marketing and commercial.

Lead cross‑functional squads using agile methods; foster collaboration, accountability, and continuous improvement.

Qualifications

• 8+ years in digital platform/product management, omnichannel, or digital ecosystems.
• Hands‑on with B2B e‑commerce, API/platform architecture, analytics, and agile delivery.
• Proven success scaling platforms across diverse markets and turning KPIs into business outcomes.
• Excellent stakeholder management, communication, and change leadership in matrixed/multicultural settings.
• Bachelor’s in digital/IT/scientific discipline (or equivalent).

• University Degree preferably in Digital / Information Technology related fields.