Senior IT Support & Incident Resolution Engineer

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset servicing group in Putrajaya is seeking an IT Support professional to manage local IT activities. Ideal candidates should have a Bachelor’s degree in Computer Science, 3-5 years’ experience, and strong communication skills. This role requires daily incident management, asset tracking, and support for various IT services. The company offers a comprehensive rewards program with performance bonuses and a collaborative culture that values individual initiative and teamwork.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative dynamic culture

Qualifications

• Minimum experience level: 3-5 years.
• Willingness to learn IT tools.
• Ability to work in a pressured environment.

Responsibilities

• Perform Local IT daily activities accurately and timely.
• Incident resolution escalated by IT Helpdesk.
• Manage incidents/service requests related to hardware and software.

Skills

Strong communications skills

Attention to detail

Functional/technical skills

Team work and cooperation

Customer oriented

Good troubleshooting skill

Basic knowledge of network management

Basic knowledge of Active Directory

Expert in MS Excel

Languages: English

Education

Bachelor Degree in Computer Science or related fields

Tools

MS Windows

MS Office suite

Citrix

MS Visio

Job description

A leading asset servicing group in Putrajaya is seeking an IT Support professional to manage local IT activities. Ideal candidates should have a Bachelor’s degree in Computer Science, 3-5 years’ experience, and strong communication skills. This role requires daily incident management, asset tracking, and support for various IT services. The company offers a comprehensive rewards program with performance bonuses and a collaborative culture that values individual initiative and teamwork.