Senior IT Solutions UX Consultant

DHL; Cyberjaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global logistics company in Cyberjaya is seeking a Senior IT Solutions UX Consultant. You'll drive user-centered design, facilitate stakeholder workshops, and create high-quality interactive prototypes. The ideal candidate has proven experience in enterprise-grade software solutions and a strong portfolio showcasing impact. This role offers hybrid work arrangements and comprehensive benefits.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Flexible public holiday arrangements

Modern offices with free parking

Qualifications

• Proven success as a UX Consultant or Designer for enterprise-grade software.
• Portfolio must showcase user-centered solutions and strategic thinking.
• Expert knowledge of research methods and interaction-design principles.

Responsibilities

• Conduct interviews and contextual inquiries to surface user needs.
• Create personas and interactive prototypes that tell a design story.
• Deliver high-fidelity screens that balance efficiency and accessibility.

Skills

User-centered design

Analytical skills

Facilitation

Storytelling skills

Communication skills

Tools

Figma

Adobe XD

Job description

Overview

Start your IT career with us! Senior IT Solutions UX Consultant

With a global team of 5600+ IT professionals, DHL IT Servicesconnects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

Grow together

User-centered design sits at the heart of every digital initiative we launch. We are looking for a Senior UX Consultant who can set strategy, lead design delivery, and champion continuous improvement—turning complex requirements into seamless, business-ready experiences.

What you’ll do

• Drive Discovery: Conduct interviews, contextual inquiries, and analytics reviews to surface user and business needs.
• Translate Insights: Create personas, user flows, wireframes, and interactive prototypes that tell a clear design story.
• Design Intuitive UIs: Deliver high-fidelity screens that balance efficiency, accessibility, and brand standards.
• Govern Consistency: Evolve and document design-system components and accessibility specs.
• Audit & Optimize: Run heuristic reviews and competitive benchmarking; produce prioritized improvement roadmaps.
• Lead the Conversation: Facilitate stakeholder workshops, present to mixed audiences, and align UX strategy to enterprise KPIs.
• Validate Continuously: Plan usability tests, analyze results, and iterate for measurable impact.
• Raise Maturity: Conduct UX-practice assessments, recommend change roadmaps, and mentor peers on best practices.

What we are looking for

• Proven Success as a UX Consultant or Designer for enterprise-grade software or complex IT systems is highly desirable.
• Strategic Portfolio: Your portfolio must showcase user-centered solutions, strategic thinking, and measurable outcomes. We want to see how you think and the impact of your work.
• Expert Knowledge of research methods, interaction-design principles, and accessibility standards.
• Mastery of Figma, Adobe XD, or similar prototyping tools.
• Strong analytical, facilitation, and storytelling skills; able to influence senior stakeholders.
• Excellent communication skills, with the ability to manage multiple initiatives independently.

An array of benefits for you

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

If you’re ready to shape frictionless digital experiences at global scale, apply now and leave your mark on the world’s logistics network.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.