Senior IT Service Desk Engineer - Onsite

Ultra Clean Technology; Simpang Ampat; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an experienced IT Service Desk Technician to provide technical support to end-users, manage IT systems, and ensure smooth operations. The ideal candidate will have strong troubleshooting skills and a background in IT support with at least 3 years of experience. This role involves mentorship and team collaboration to maintain high standards of service, requiring both technical expertise and excellent customer service skills.

Qualifications

• 3+ years of experience in a technical support or IT help desk role.
• Relevant certifications e.g., CompTIA A+, Network+ are a plus.

Responsibilities

• Provide first-line technical support to end-users.
• Setup and configure workstations.
• Manage user accounts and ensure security best practices.
• Assist in IT projects and coordinate with other IT teams.

Skills

Technical support

Troubleshooting

Customer service

Communication

Problem-solving

Teamwork

Organization

Learning adaptability

Education

High school diploma or equivalent

Technical training or certifications

Tools

Help desk software

Ticketing systems

Remote support tools

Job description

A leading technology firm in Malaysia is seeking an experienced IT Service Desk Technician to provide technical support to end-users, manage IT systems, and ensure smooth operations. The ideal candidate will have strong troubleshooting skills and a background in IT support with at least 3 years of experience. This role involves mentorship and team collaboration to maintain high standards of service, requiring both technical expertise and excellent customer service skills.