Senior IT Service Desk Engineer

QUANTUM GLOBAL TECHNOLOGIES, LLC; Batu Kawan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm located in Malaysia, Penang is seeking an experienced IT Service Desk Technician to provide support for hardware, software, and networking issues. The ideal candidate will have at least 3 years of experience in a technical support role, strong troubleshooting skills, and excellent customer service abilities. This is an office-based position that requires adherence to basic security practices and collaboration with IT teams.

Qualifications

• 3+ years of previous experience in a technical support or IT help desk role is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Understanding of computer hardware and software fundamentals.

Responsibilities

• Provide first-line technical support to end-users for hardware and software issues.
• Set up and configure workstations according to specifications.
• Assist in password resets and manage user accounts.

Skills

Technical support

Troubleshooting

Customer service

Networking concepts

Communication skills

Education

High school diploma or equivalent

Technical training or certifications

Tools

Help desk software

Remote support tools

Job description

A leading technology firm located in Malaysia, Penang is seeking an experienced IT Service Desk Technician to provide support for hardware, software, and networking issues. The ideal candidate will have at least 3 years of experience in a technical support role, strong troubleshooting skills, and excellent customer service abilities. This is an office-based position that requires adherence to basic security practices and collaboration with IT teams.