Senior IT Executive

TECHMED SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A technology solutions company is seeking a Senior IT Executive to lead IT operations and manage technical tasks. The successful candidate will have a strong background in IT support and administration, with expertise in Hyper-V, Active Directory, and cloud services. Responsibilities include overseeing critical IT projects, ensuring data security, and optimizing infrastructure. Ideal candidates will have at least 5 years of experience, excellent communication skills, and a strategic mindset focused on continuous improvement.

Qualifications

• Minimum Diploma/Degree in IT, Computer Science, or related field.
• 5+ years in IT support/administration.
• Expertise in Hyper-V, Windows Server, Active Directory, and Microsoft 365/Azure.
• Proven track record in managing IT projects and vendor collaborations.
• Advanced troubleshooting for servers, networks, and multi-OS environments.

Responsibilities

• Serve as the escalation point for complex technical issues.
• Lead troubleshooting efforts for high-priority incidents.
• Design and implement improvements to IT infrastructure.
• Spearhead IT projects from planning to execution.
• Oversee data security protocols and compliance.

Skills

Advanced troubleshooting

Project management

Cloud platforms knowledge

Good communication

Stakeholder management

Education

Diploma/Degree in IT, Computer Science, or related field

Tools

Hyper-V

Windows Server

Active Directory

Microsoft 365

Azure

Python

SQL

VBS

Intune

Job description

Job Overview

Reporting to the IT Manager, the Senior IT Executive will take on a leadership role in supporting IT operations across the Hyphens Group. In addition to handling advanced technical tasks, oversee critical projects, and ensure the alignment of IT strategies with business goals.

Responsibilities

• Serve as the escalation point for complex technical issues, ensuring timely resolution within SLAs.
• Lead troubleshooting efforts for high-priority incidents involving servers, networks, and enterprise systems.
• Design and implement improvements to IT infrastructure, including virtualization, Active Directory, and cloud services (Azure, Microsoft 365).
• Spearhead IT projects from planning to execution, coordinating cross-functional teams and vendors.
• Conduct performance reviews of support tickets and team workflows to optimise efficiency.
• Oversee data security protocols, including backups, access controls, and compliance with industry standards.
• Implement and audit cybersecurity measures (e.g., firewall policies, endpoint protection).
• Manage advanced network systems (routers, switches, firewalls) and propose upgrades.
• Administer hybrid environments (Windows/Linux/Mac OS) and scripting solutions (Python, SQL, VBS).
• Supervise IT procurement, vendor negotiations, and asset lifecycle management.
• Maintain comprehensive documentation for systems, policies, and user guides.
• Ensure seamless operation of in-house systems (CCTV, door access, etc.).

Qualifications

• Minimum Diploma/Degree in IT, Computer Science, or related field.
• 5+ years in IT support/administration.
• Expertise in Hyper-V, Windows Server, Active Directory, and Microsoft 365/Azure.
• Proven track record in managing IT projects and vendor collaborations.
• Advanced troubleshooting for servers, networks, and multi-OS environments.
• Knowledge of scripting (Python, SQL), MDM (Intune), and cloud platforms.
• Familiarity with Power Automate and cybersecurity tools.
• Good communication and stakeholder management abilities.
• Strategic thinking with a focus on continuous improvement.