Senior Industrial Relations Team Lead

TDCX Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global business outsourcing firm in Kuala Lumpur is seeking an experienced Senior Industrial Relations Team Lead. This role involves managing all Industrial Relations activities and providing strategic HR advice. The ideal candidate will possess a Bachelor's Degree and at least 4 years of experience in Industrial Relations, with strong knowledge of Malaysian labour laws. The team lead will also represent the company in court cases and conduct management training sessions.

Benefits

Medical allowance

Dental benefits

Vision coverage

Incentive and bonus plan

Miscellaneous allowance

Qualifications

• Minimum 4 years of hands-on experience in Industrial Relations.
• Proficient in drafting IR-related documentation.
• Capable of presenting cases independently in court.

Responsibilities

• Manage all industrial/employee relations activities.
• Provide expert advice on staff disciplinary issues.
• Conduct training for management on HR processes.

Skills

Experience in Industrial Relations

Knowledge of Malaysian labour laws

People management experience

Strong communication skills

Ability to handle complex cases

Education

Bachelor’s Degree in Law or Human Resource

Job description

We’re looking for an experienced Senior Industrial Relations Team Lead to join our HR team at TDCX. This role holds a key function in managing and driving all Industrial and Employee Relations matters across the organization.

Key Responsibilities:

• Responsible for all industrial/employee relations activities, including investigations, disciplinary matters, and legal employment activities.
• Represent the company in IR matters in court, including documentation preparation (e.g., show cause, warning, termination, and PIP letters).
• Provide expert advice and guidance to business units on managing staff disciplinary issues in compliance with company policies, procedures, and local labour laws.
• Develop and deliver training sessions for the management team to enhance understanding of HR processes, policies, and legislative updates.
• Collaborate with the IR Manager to prepare materials and facilitate knowledge‑sharing or training sessions on Industrial Relations topics.
• Support the implementation of HR practices and ensure alignment with organizational strategies and commitments.
• Perform any other duties and responsibilities assigned by management from time to time, within your employment category, to ensure the effective implementation, maintenance, and continual improvement of the Quality Management System at TDCX.

Requirements:

• Possess at least a Bachelor’s Degree in Law, Human Resource, or a related field.
• Minimum 4 years of hands‑on experience in Industrial Relations, with proven case handling exposure in court.
• Comprehensive knowledge of Malaysian labour laws and employment regulations, with the ability to provide strategic HR advice.
• Prior people‑management experience is preferred; however, candidates with a strong Industrial Relations experience are encouraged to apply.
• Experience drafting IR related documentation such as show cause, warning, and termination letters.
• Experience handling expatriate employees or supporting regional markets.
• Comfortable managing a high volume of cases, including sensitive and complex matters.
• Must be capable of presenting cases independently in court without reliance on external legal counsel.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le