Senior HR Manager

Shellys Marketing; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading marketing firm in Malaysia seeks an HR Manager to oversee entire HR operations, including recruitment, training, and employee relations. This role involves managing office staffing, motivating staff at all levels, and ensuring adherence to HR best practices. The ideal candidate will have at least 5 years of experience in HR or administrative roles and must be proficient in Microsoft Office. A proactive and organized individual is preferred to foster a positive and compliant work environment.

Qualifications

• Minimum 5 years of experience in HR, training or administrative roles.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Well-organized, detail-oriented, and able to multitask independently.
• Familiarity with the Employment Act and HR best practices.

Responsibilities

• Manage full-cycle recruitment for HQ positions and handle KPIs.
• Draft and issue official HR documents.
• Plan and execute internal and external training programs.
• Conduct counselling sessions and manage disciplinary matters.
• Ensure office cleanliness and SOP adherence.

Skills

Experience in HR, training or administrative roles

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Well-organized and detail-oriented

Strong interpersonal and communication skills

Job description

To oversee entire HR operations of managing office staffing and the issues regarding KPIs, building good office staff rapport amongst all departments, recruitment, training, counselling, JD & SOP implementation and adherence, motivating all levels of staffs. Supports leadership in building a compliant, efficient, and positive work environment.

Job Scope & Responsibilities

Human Resources Management

• Manage full-cycle recruitment for HQ positions, KPIs, including promotions, confirmations, transfers, and resignations.
• Drafting & issuance of official HR documents (e.g., offer letters, warnings, transfer letters, memo, etc).
• Support outlet recruitment when requested.
• Motivating all staffs in different levels.
• Host monthly HQ meetings (prepare presentation slides, organize and present monthly best attendance recognition, food arrangements, birthday celebrations, etc.).
• Coordinate annual performance appraisals and disciplinary actions (for operations retail & group staff only).

Training & Development

• Plan, organize, and execute internal and external training programs.
• Work with third-party consultants for leadership, motivational, and team-building training.
• Conduct in-house training in Bahasa Malaysia, English, and Mandarin or dialects as needed.

Counselling & Employee Relations

• Conduct counselling sessions and manage disciplinary matters, including show-cause, warning letters).
• Identify employee concerns and foster a positive working culture.

General Support & Communication

• Distribute HR announcements and memos via WeChat communication channels group.
• Prepare and submit required reports to management.
• Assist operations and other departments with administrative support when required.

Office Administration

• Ensure HQ office cleanliness, workplace discipline, and adherence to SOPs.
• Supervise front desk operations, parcel collection, and common area tidiness (inside and surrounding the HQ).
• Manage supplies and replenishment for stationery, pantry items, and sanitation for TikTok studio.
• Maintain meeting room cleanliness, equipment readiness.
• Track borrowing and return of tools and office equipment (e.g., toolboxes).
• Manage company hostel key distribution and duplication.
• Supervise cleaner performance and ensure replenishment of toiletries in common areas.

Ad-Hoc Duties

Perform other tasks, assignments, duties as assigned by superior from time to time.

Skills Required

• Minimum 5 years of experience in HR, training or administrative roles.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Well-organized, detail-oriented, and able to multitask independently.
• Be proactive, reliable, and able to handle sensitive matters confidentially.
• Familiarity with the Employment Act and HR best practices.
• Strong interpersonal, communication, and counselling skills with ability to motivate.

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