Senior Hotel & Property Operations Lead

WIDEBED; Kuala Lumpur; On-site; MYR 122,000 - 164,000; Full time

Job summary

A growing hospitality company in Kuala Lumpur is seeking a Senior Hotel & Property Operations Executive. This full-time role involves managing front office and reservations, ensuring exceptional guest experiences. Ideal candidates should have at least 2 years in hotel operations, strong communication skills, and the ability to multitask effectively. The company offers opportunities for career growth in a dynamic work environment.

Benefits

Career growth opportunities

Dynamic working environment

Qualifications

• Minimum 2 years of experience in hotel operations or a similar role.
• Strong ability to understand and fulfill guest needs.
• Willingness to work shifts including weekends and public holidays.

Responsibilities

• Manage guest check-ins and ensure a welcoming experience.
• Respond promptly to inquiries, requests, and complaints.
• Coordinate with housekeeping and maintenance for smooth operations.

Skills

Guest service excellence

Clear communication

Multitasking

Complaint resolution

Coordination skills

Tools

Property Management Systems

OTA platforms

Job description

A growing hospitality company in Kuala Lumpur is seeking a Senior Hotel & Property Operations Executive. This full-time role involves managing front office and reservations, ensuring exceptional guest experiences. Ideal candidates should have at least 2 years in hotel operations, strong communication skills, and the ability to multitask effectively. The company offers opportunities for career growth in a dynamic work environment.