Senior Hotel Operations Manager – Luxury Resort

Genting Malaysia; Genting Highlands; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading hospitality conglomerate in Malaysia is seeking a Hotel Manager to oversee the daily operations at Resorts World Awana. The ideal candidate will have over 8 years of experience in hotel operations, including 3 years in a managerial role within a 4- or 5-star property. Responsibilities include ensuring exceptional guest experiences, monitoring operational KPIs, and managing a diverse team. This is a prime opportunity to build a career with significant growth potential.

Qualifications

• Minimum 8–10 years of experience in hotel operations, with 3 years in a managerial role.
• Strong background in resort operations and guest experience.
• Proven ability to lead large teams.

Responsibilities

• Oversee hotel operational departments for efficient service delivery.
• Monitor operational KPIs and ensure compliance with company policies.
• Drive initiatives to improve guest satisfaction scores.

Skills

Team leadership

Guest experience

Communication skills

Operational management

Education

Degree in Hospitality Management or Business Administration

Job description

A leading hospitality conglomerate in Malaysia is seeking a Hotel Manager to oversee the daily operations at Resorts World Awana. The ideal candidate will have over 8 years of experience in hotel operations, including 3 years in a managerial role within a 4- or 5-star property. Responsibilities include ensuring exceptional guest experiences, monitoring operational KPIs, and managing a diverse team. This is a prime opportunity to build a career with significant growth potential.