Senior Guest Experience Leader

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading leisure and hospitality company in Malaysia is seeking a Senior Executive for the Guest Xperience Centre at Resorts World Genting. This role involves creating memorable experiences for guests and leading a team to deliver exceptional service. Candidates should have a Bachelor's Degree in Hospitality or a related field and a minimum of 3 years in customer service or hospitality. The company offers a dynamic career with opportunities for growth.

Qualifications

• Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role, preferably in a senior or supervisory capacity.
• Strong proficiency in English (both written and spoken); proficiency in additional languages is an advantage.
• Proven ability to manage guest-facing operations with professionalism and attention to detail.

Responsibilities

• Warmly welcome guests, deliver personalized service, and set a high benchmark for guest engagement and satisfaction.
• Maintain expert-level knowledge of Resorts World Genting's attractions, events, and facilities.
• Lead guest tours and briefings, ensuring high-quality experiences.
• Gather, analyze, and report guest feedback for continuous improvement initiatives.
• Oversee daily Centre operations and maintain a professional environment.

Skills

Exceptional communication skills

Guest-centric mindset

Leadership ability

Independent and collaborative working style

Professional presence

Education

Bachelor's Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field

Job description

A leading leisure and hospitality company in Malaysia is seeking a Senior Executive for the Guest Xperience Centre at Resorts World Genting. This role involves creating memorable experiences for guests and leading a team to deliver exceptional service. Candidates should have a Bachelor's Degree in Hospitality or a related field and a minimum of 3 years in customer service or hospitality. The company offers a dynamic career with opportunities for growth.