Senior Fulfilment Executive

Healthy Grazing Sdn Bhd; Kajang Municipal Council; On-site; MYR 200,000 - 250,000; Full time

Job summary

A dynamic e-commerce company in Kajang is looking for an experienced professional to oversee and manage the entire order fulfilment process. Candidates should have a minimum of 5 years in e-commerce management, with a strong track record of leading teams and ensuring order integrity. The ideal candidate possesses analytical skills and excellent communication abilities to manage relations with multiple stakeholders. This role offers the opportunity to drive continuous improvement in logistics operations.

Qualifications

• Minimum 5 years of experience in e-commerce management.
• 3 years of experience in managing online sales promotions.
• Strong analytical and reporting skills.

Responsibilities

• Manage e-commerce order fulfilment processes.
• Oversee inventory management and data integrity.
• Collaborate with teams to troubleshoot logistics issues.

Skills

E-commerce management

Data analysis

Communication skills

Team leadership

Inventory management

Tools

Google Sheets

Online reporting tools

Job description

Responsibilities

Oversee and manage e-commerce and corporate order fulfilment processes including order administration, dispatch and delivery within agreed SLA for MY.

Establish and maintain strong relationships with system providers, 3PL and last mile partners as point of contact for operational matters to ensure timely and cost effective delivery of all orders.

Ensure inventory data integrity and oversee inventory management which includes inbound / outbound operations, return management and packing supplies.

Troubleshoot and escalda issues related to orders, inventory, logistics and system pre and post-delivery by collaborating with internal stakeholders such as customer service, marketing, sales, digital, finance and supply chain teams.

Identify gaps, suggest and implement process improvement initiatives.

Participate in meetings, communicate information from relevant stakeholders to the team and execute action plans accordingly.

Provide input into strategic decisions that affect the functional area of responsibility.

Liaise with key departments to implement continuous active improvement on all order, inventory, logistics and system-related matters in achieving smooth workflow, and to provide timely replenishment and action planning for all sales promotions / campaigns.

Utilise online tools and systems to manage databases and present regular reporting.

Establish integrity for work done with complete transparency on processes.

Monitor and plan team capacity, performance, KPIs and provide regular feedback to drive improvements.

Ensure proper workflows and team safety by enforcing strict SOPs and safety measures.

Maintain team wellbeing.

Any other projects and tasks as reasonably required by the Company.

Requirements

Must have 5 years of experience managing end to end oversee and manage e-commerce and corporate order fulfilment processes.

Must have 3 years experience of supporting ONLINE sales campaigns, promotions, and peak periods (e.g., major online sales).

Proficiency in online dashboards, reporting tools and google sheet.

Analytical skills.

Strong sense of accountability, transparency, and integrity.

Strong and effective communication and interpersonal skills.

Self‑motivated and a team player with the ability to manage multiple tasks and deadlines.

Proven experience in leadership and managing others.