SENIOR EXECUTIVE - SALES OPERATIONS

Hartalega; Kuala Lumpur; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading glove manufacturer in Kuala Lumpur seeks a Sales Operations Executive to oversee sales processes, ensure adherence to quality certifications, and maintain office efficiency. The role requires managing KPI reports, providing training, and liaising with internal teams. Ideal candidates will have a Bachelor's degree in Sales or Marketing and at least two years of relevant experience. Opportunities for fresh graduates are also available, plus a supportive team environment.

Qualifications

• Minimum 2 years of experience in sales operations or equivalent.
• Familiarity with business process practices and quality certifications.

Responsibilities

• Manage the Sales Operation process and ensure compliance with standards.
• Prepare KPI updates to track department achievements.
• Assist in conducting internal and external audits.

Skills

Management reporting

Liaising with suppliers

Training and coaching

Education

Bachelor Degree in Sales/Marketing

Job description

• To manage the Sales Operation Process be guided by the SOP and WI established.
• To maintain overall office administrative system for Sales Department.
• To maintain the department be compliance with company’s quality certifications.
• To maintain/improve the office’s condition be compliance to ISO 140001, OHSAS 18001 and 5S.
• To manage new Sales Operation process practises from BPR discussion.
• To prepare KPI Updates for department’s achievement tracking.
• To generate report required by management.
• To prepare master price.
• To assist in chairing weekly Sales Operation meeting.
• To support operations by supervising Customer Assistants.
• To support operations by co-ordinate between sales team and internal customers.
• To maintain the department be compliance with HR’s rules and regulation.
• To handle yearly project.
• To handle and manage all administrative task.
• Key assistant to Sales Operation Senior Executive and Manager.
• Provide training, guidance, and coaching to subordinates.
• Any other tasks assigned by the superior.

DUTIES AND RESPONSIBILITIES

• Responsible for business process practises as established.
• Continually review the established SOP and / or WI for improve purpose.
• Creating new SOP and / or WI when necessary.
• Responsible for up keeping filing system with compliance to company’s quality certifications (example: agreement).
• Handling fire drill program.
• Handling Internal and External Audits.
• Handling new development of control document (example: Customer Requirement File).
• Handling new project for Sales Operation improvement.
• Responsible for accuracy of report for KPI Tracking.
• Responsible to generate and prepare the required report.
• Responsible for the master price list and its accuracy.
• Responsible for Sales Operation meeting minutes.
• Responsible for Customer Survey Analysis Report.
• Training, coach and motivate Customer Assistants NE6 and below.
• Responsible for planning for annual training schedule and identify training needs for Customer Assistant.
• Responsible to act as liaison within sales team and relevant department at the factory.
• Responsible for controlling and monitoring office expenditure.
• Communicate with contracted vendors and new office’s owner on their service contracts, services provided and payment.
• Responsible for the sufficiency of glove samples at the storage.
• Attend and support exhibition.
• Responsible for the attendance records of Customer Assistants NE6 and below.
• Any other task assigned by the superior.

REQUIREMENTS

Education:

• Bachelor Degree in Sales/Marketing or equivalent sales field.

Work Experience:

• Minimum 2 years of experience with similar roles and responsibilities preferred or fresh graduate.

Technical and Professional Knowledge:

• Good in figures and management reporting
• Able to liaise with competitor, suppliers for market information.