Senior Executive, Non-Technical Aftersales Training

Sime Darby Auto Connexion Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An automotive training organization in Petaling Jaya is seeking a Senior Executive for Non-Technical Aftersales Training. In this role, you will develop and manage training programs for non-technical personnel, ensuring compliance with quality standards. The ideal candidate will have a diploma in automotive studies and at least two years of experience in training within the automotive industry. This role offers various benefits including medical allowances, education support, and more.

Benefits

Medical

Miscellaneous allowance

Education support

Dental

Sports (e.g., Gym)

Parking

Health Screening

Annual Leave

Optical

Qualifications

• Diploma in Automotive or related field.
• Minimum of 2 years of experience in conducting non-technical related training in the automotive industry.

Responsibilities

• Assist superior to develop annual training plan.
• Create, conduct and update product training and certification training program.
• Prepare and adapt training materials and modules for the Malaysia market.
• Manage training and related resources efficiently.
• Plan and conduct assessments throughout the network.
• Ensure compliance with quality standards and health & safety requirements.
• Prepare training reports in an organized manner.
• Maintain training records and certification data.
• Monitor staff development and advise on improvement plans.
• Manage training invitation and catering arrangements.
• Ensure a safe working environment while complying with legal requirements.
• Provide training and certification for non-technical personnel.
• Increase training courses and man-days to meet targets.
• Develop training programs in line with guidelines from Principals.
• Transfer best Aftersales practices effectively to participants.
• Ensure new product training information is effectively distributed.
• Update reports and data regularly.
• Manage and maintain personnel data and records.
• Upkeep all department assets.
• Manage department expenditures.

Job description

Senior Executive, Non-Technical Aftersales Training

Assist superior to develop annual training plan.

Responsibilities

• Assist superior to develop annual training plan.
• To create, conduct and update product training and Certification Training program for all the BYD non-technical Aftersales personnel within the Malaysia service network.
• Prepare and adaptation of suitable training materials and module from Principle to comply with Malaysia market.
• To efficiently manage training and related resources: handouts, flip charts, PowerPoint slides, whiteboard, tools & equipment, training aids, training room/facility and training vehicle.
• Plan and conduct assessment throughout BYD Malaysia service network.
• Ensure all training activities comply with Principle’s and Organization quality standard and health & safety requirements.
• Prepare all required paperwork including training report and form in organized and timely manner.
• Maintain training records and certification data for all non-technical Aftersales personnel within Malaysia service network.
• To monitor the staff development (Non-Technical Aftersales) and advise on the improvement plan to the management from time to time.
• Other tasks as assigned by direct superior and management team.
• To manage training invitation, catering arrangements and payment process.
• Others Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
• Provide non-technical training and certification training for non-technical personnel in service network thus increasing the job competencies and improve the quality of Aftersales.
• Increase the training courses and man-days to comply with the Principle’s and Organization target and requirement.
• Develop training programs in accordance with guideline given by Principle and Organization objectives.
• Assist superior to ensure the best Aftersales practices and processes are transferred effectively to participants.
• Assist superior to ensure new product training and information are delivered and distributed throughout the network.
• Assist superior to ensure all Non-Technical Aftersales personnel are trained and certified.
• Assist superior to ensure all reports and data are updated regularly and provided as of when required.
• Assist superior to manage and upkeep all Non-Technical Aftersales personnel data/ records.
• Assist superior to manage and upkeep of all department’s assets.
• Assist superior to manage department expenditure/ expenses.

Qualifications

Minimum - Diploma Automotive or related field.

Minimum of 2 years of experience in conducting non-technical related training in the automotive industry training.

Benefits

Medical Miscellaneous allowance Education support Dental Sports (e.g. Gym) Parking Health Screening, Annual Leave, Optical, Miscellan