Senior Executive / Executive, Property Management (Tmn Melawati / Bukit Serdang)

Selangor Dredging Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management firm in Kuala Lumpur is looking for a Senior Executive/Executive to oversee operations and manage staff and contractors. Responsibilities include ensuring safety, addressing resident complaints, and implementing operational improvements. The ideal candidate should hold a Diploma or Degree in Property Management, have at least 3 years of relevant experience, and exhibit strong communication skills. A proactive approach and the ability to work independently are essential.

Qualifications

• Minimum 3 years relevant working experience in landed and high-rise development.
• Knowledge of building by-laws and strata title act.
• Technical knowledge or estate management skills are advantageous.

Responsibilities

• Oversee operational flow by managing staff and contractors.
• Address daily operational obstacles and implement improvement strategies.
• Monitor provisions of works and ensure safety and cleanliness.

Skills

Proficiency in Bahasa Malaysia

Excellent communication skills

Interpersonal skills

Time management

Initiative

Education

Diploma or Degree in Property Management

Job description

Senior Executive / Executive, Property Management (Tmn Melawati / Bukit Serdang)

Senior Executive with responsibilities to oversee operational flow, manage staff and contractors, ensure safety and quality, and promote services in the development.

Responsibilities

• Oversee operational flow by managing operational staff and service contractors in the development.
• Monitor provisions of works, facilities conditions, safety aspects and activity flow within the development.
• Address daily operational obstacles and implement strategies to improve efficiency.
• Promote facilities services and scheduled events to the residents.
• Assist residents in providing customer services and liaise with relevant parties to enhance service performance.
• Attend to residents’ complaints and queries and provide assistance at all times.
• Liaise with defect team and contractors to complete defect works in common areas on time and to residents’ satisfaction.
• Monitor defect status and document all correspondence to standard.
• Check cleanliness of common areas.
• Prepare correspondence to internal departments and external parties.
• Establish office administrative flow and filing system compliant to SDB policy and SOP.
• Handle contract tender including sourcing quotations, negotiating terms and cost, and submitting for management approval.
• Conduct discussions or inspections with internal staff, contractors, consultants and service providers.
• Monitor overall service performance and implement measurements for improvement.
• Monitor collection, verify accuracy of transactions in system, take corrective actions, and prepare monthly collections for submission to finance.
• Prepare operation reports on periodical basis for management evaluation and review.
• Ensure all residents’ complaints are attended and necessary action is taken on time.
• Ensure operation flow adherence to Standard Operation Procedure.
• Ensure admin and accounts documentation and procedural flows are adhered to SDB SOP.
• Ensure all defect works in common areas are completed within 30 days and comply with SDB customer service cycle.

Qualifications

• Diploma or Degree in Property Management or equivalent.
• Proficiency in writing and speaking Bahasa Malaysia and English. Knowledge of other languages and dialects is an added advantage.
• Knowledge of building by-laws, building and maintenance act, and strata title act.
• Technical knowledge or estate management skills will be an added advantage.
• Minimum 3 years relevant working experience in landed and high-rise development.
• Excellent communication and interpersonal skills.
• Ability to manage workload effectively and multi-task.
• Highly motivated, initiative, and ability to work independently.
• Demonstrates team spirit.

19Trees @ Taman Melawati

Company Overview

Selangor Dredging Berhad (SDB), a quality lifestyle property company, started off as a tin mining company back in the 60’s. Listed on the Malaysian Stock Exchange since 1964, the company has grown from strength to strength and now focuses on property activities – property management, leasing, hotel and property development.

Application Questions

• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Property Management Executive?
• Do you have customer service experience?
• Do you possess or have access to your own transportation?