Senior Executive eCommerce

DKSH Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading E-Commerce company in Malaysia seeks an E-Commerce Executive to manage online activities for consumer goods. The ideal candidate will have a Bachelor’s degree in Business or Economics, along with 3-4 years of relevant experience in E-Commerce management. This role demands strong digital skills, negotiation capabilities, and a consumer-first mindset. Key responsibilities include managing promotional campaigns, overseeing stock fulfilment, and building strong client relationships. Experience with SAP and in logistics operations is preferred.

Qualifications

• Minimum 3-4 years’ experience in a similar role at an e-commerce platform.
• Experience managing E-Commerce channels.
• Strong finance and account knowledge.

Responsibilities

• Plan merchandising and promotional campaigns for online channels.
• Manage stock fulfilment rates with e-retailers.
• Build strong business relationships with clients and stakeholders.

Skills

Digital savviness

Commercial negotiation

Problem-solving skills

Communication skills

Critical thinking

Ability to multi-task

Education

Bachelor’s degree in Business or Economics

Tools

SAP

Job description

Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.

Job Responsibilities:

Strategic Planning & Analytics

• Plans and assists in the merchandising and promotion campaigns for online channel
• Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)
• Manage stock fulfilment rate with e-retailers and clients
• Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients
• Assist in developing business plan and marketing and operational plan
• Build brand together with clients
• Monitor and evaluate outcome of implementation
• Monitor sales performance vs approved A&P budget
• Execute trade claims recovery from clients within the contractual terms and responsible for A&P
• Accurate price maintenance in accordance to contractual terms
• Minimize unnecessary cost & risk which impact P&L
• Robust in research and analysis of new online opportunities
• Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery
• Assist in financial reconciliation supervision (accounts receivable and accounts payable)
• Business reviews and Post sales reporting.

Business Development

• Building strong business relationships – with client and stakeholders, within the team, departments, and business unit.

General Tasks

• Communicate / interact the online business plan to all operational departments and business units
• Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade
• Any other ad-hoc tasks and duties as assigned by the superior

Job Requirements:

Bachelor’s degree Business or Economics or any relevance

Minimum 3-4 years’ experience in a similar role, at an e-commerce platform, brand, or distributor Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage

Digital savvy with knowledge of E-Commerce business models, operations, technology

Experience managing E-Commerce channels

Strong commercial and negotiation skills

Management consultancy experience is a plus

Plus point if familiar with using SAP

Good finance and account knowledge and hands‑on experience on business process design, process architecture, and process levels

Consumer‑first mindset, team‑player

Strong passion in E-Commerce and business acumen

Ability to multi‑task and possess excellent communication skills

Entrepreneurial mindset that is driven, flexible and willing to learn

Deliver on deadlines with agility and adaptability

Positive attitude and have a change agent mentality

Good level of computer literacy

Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties

Strong critical thinking and problem‑solving skills

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an eCommerce Executive?
• Do you have experience in a sales role?
• How many years of business development experience do you have?
• Do you have experience in a role which requires relationship management experience?