Senior Executive Customer Service & Sales Support

SIN-KUNG LOGISTICS BERHAD; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is seeking a Senior Executive in Customer Service & Sales Support to manage day-to-day customer inquiries and support the sales team. The ideal candidate will have 3-5 years of experience in logistics or sales support, strong communication skills, and a customer-centric approach. Responsibilities include handling inquiries, coordinating with internal teams, and tracking shipments. This position offers a dynamic work environment focused on delivering outstanding customer experience.

Qualifications

• 3–5 years of experience in logistics, freight forwarding, customer service, or sales support.
• Ability to coordinate effectively with internal teams and external stakeholders.

Responsibilities

• Handle daily customer inquiries via phone, email, and customer portals with urgency.
• Coordinate with operations, warehouse, transport, and other teams for timely execution.
• Track, trace, and follow up on shipments to communicate delays to customers.

Skills

Strong communication skills

Customer-centric mindset

Problem-solving skills

Education

Diploma or Degree in Logistics, Supply Chain, Business Administration

Job description

The Senior Executive, Customer Service & Sales Support will play a key role in managing day‑to‑day customer inquiries, ensuring high service levels, and supporting the sales team across all Sinkung Logistics business units. This role requires strong communication skills, deep understanding of logistics operations, and the ability to coordinate effectively with internal teams and external stakeholders. The ideal candidate is proactive, detail-oriented, and committed to delivering outstanding customer experience.

DUTIES & RESPONSIBILITIES

Customer Service

• Handle daily customer inquiries via phone, email, and customer portals with professionalism and urgency.
• Provide accurate information on shipment status, delivery schedules, charges, and service offerings.
• Manage and resolve customer issues, complaints, and service deviations promptly; elevate complex cases as needed.
• Coordinate with operations, warehouse, transport, and other internal teams to ensure timely execution of customer requirements.
• Monitor and update shipment tracking, documentation, and system records to ensure accuracy.

Sales Support

• Provide administrative and operational support to the sales team, including quotation preparation, rate confirmation, and customer onboarding.
• Assist in preparing proposals, presentations, and customer reports.
• Maintain updated customer profiles, rate sheets, and contract information in the system.
• Follow up on leads, outstanding quotations, and customer feedback to support revenue growth.

Operational Coordination

• Liaise closely with carriers, freight partners, and vendors to support smooth logistics operations.
• Track, trace, and follow up on shipments to proactively communicate delays or operational issues to customers.
• Ensure all required shipping documents are complete, accurate, and compliant with company policies.

Service Improvement & Reporting

• Identify recurring issues and propose process improvements to enhance customer satisfaction and service efficiency.
• Generate daily, weekly, and monthly reports on customer service performance, sales support activities, and shipment updates.
• Support internal audits, SOP updates, and continuous improvement initiatives.

QUALIFICATION

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in logistics, freight forwarding, customer service, or sales support.

KNOWLEDGE & EXPERIENCE

• Strong communication and interpersonal skills.
• Customer‑centric mindset with strong problem‑solving skills.