Senior Executive, Business Process

OSK Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur seeks a candidate skilled in business process improvement and stakeholder engagement. Responsibilities include reviewing workflows, updating operations manuals, and ensuring compliance with regulations. The role requires a Bachelor's degree in Business Administration and 3-5 years of relevant experience. Professional certifications such as Lean Six Sigma are preferred. The position offers a chance to drive change within an organization.

Qualifications

• 3-5 years of experience in business process improvement, re-engineering, or transformation.
• Proven track record of delivering successful process optimization initiatives.

Responsibilities

• Conduct end-to-end reviews of existing business processes to identify inefficiencies.
• Develop optimized workflows using industry best practices.
• Facilitate workshops and discussions to gather requirements.

Skills

Business process improvement

Change management

Stakeholder engagement

Education

Bachelor’s degree in Business Administration or related field

Professional certifications (Lean Six Sigma, BPM)

Job description

Responsibilities

• Conduct end-to-end reviews of existing business processes to identify inefficiencies and bottlenecks.
• Develop optimized workflows using industry best practices and automation opportunities.

Process Review & Documentation

• Review and update operations manuals, policies, and procedures to reflect current and improved processes.
• Ensure documentation is clear, comprehensive, and aligned with organizational standards and regulatory requirements.
• Lead process re-engineering initiatives to achieve measurable improvements in productivity and quality.
• Collaborate with cross-functional teams to implement redesigned processes and monitor adoption.

Stakeholder Engagement

• Facilitate workshops and discussions with business units to gather requirements and validate proposed changes.
• Act as a change agent to drive process improvement culture across the organization.

Compliance & Risk Management

• Ensure redesigned processes comply with regulatory requirements and internal governance standards.
• Identify and mitigate risks associated with process changes.

Job Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Professional certifications (e.g., Lean Six Sigma, BPM, or equivalent) preferred.
• Minimum 3-5 years of experience in business process improvement, re-engineering, or transformation projects.
• Proven track record of delivering successful process optimization initiatives in a corporate environment.