Senior Executive Administration Customer Relationship Management

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable property consultancy in Malaysia is seeking an Event Operations Executive to prepare documentation and liaise with various departments. Candidates should have at least a diploma and 3 years of relevant experience. Proficiency in Mandarin is essential for effective communication with Mandarin-speaking clients. Responsibilities include managing office administration and ensuring timely resolution of issues. Strong organizational and communication skills are required for this role.

Qualifications

• Must possess at least 3 years of relevant experience.
• Proficiency in spoken and written Mandarin is essential.

Responsibilities

• Prepare pre-VP documentation and liaise with relevant departments.
• Act as back-up support to Customer Care Coordinator team.
• Manage Unit Assistance Form from Purchasers for urgent issues.
• Liaise with technicians and departments for issue resolution.
• Ensure UAF are accurately recorded and filed.
• Maintain a tracking system for complaints.
• Manage office administration duties and staff attendance.

Skills

Excellent communication skills

Strong organizational abilities

Pleasant personality

Team collaboration skills

Proficiency in Mandarin

Education

Minimum Diploma holder

Job description

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• Preparing pre-VP documentation and liaison with all relevant department.
• Preparation of VP kits and key pouches.
• Act as back-up support to Customer Care Coordinator team.
• Managing and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during DLP.
• Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF.
• Ensure UAF are accurately recorded and signed off by relevant parties. All data and information are recorded and filed up to date.
• Maintain good tracking system to ensure complaints are attended to on urgent basis.
• Manage office administration duties including but not limited to cleanliness of individual work station and easy retrieval of documents.
• Manage staff attendance record, claims, OT for submission to Group HR on timely basis.
• Ensure office equipment are in good working condition and office supply are fully equipped.

Skills & Knowledge Required

• Excellent communication and interpersonal skills.
• Strong organizational abilities, with attention to detail.
• Pleasant personality
• Team player with effective collaboration skills.
• Proficiency in spoken and written Mandarin is essential for this role. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Requirements

• Minimum Diploma holder in any field.
• Must possess at least 3 years relevant experience.

Job Details

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• Your application will include the following questions:
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

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