Senior Events Specialist

The International School of Kuala Lumpur (ISKL); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A renowned international school in Kuala Lumpur is seeking an Event Coordinator to design, organize, and execute exceptional events that foster community connections. The ideal candidate will have a Bachelor's degree in a relevant field and a minimum of 5 years of experience in event management. Responsibilities include ensuring seamless event execution, delivering excellent customer service, and managing logistics. The position requires proficiency in English and Bahasa Malaysia, and strong interpersonal skills to effectively collaborate with diverse stakeholders. Flexibility to work evenings and weekends as needed is essential.

Qualifications

• Minimum 5 years of experience in event management or operational logistical support.
• Ability to coordinate with diverse stakeholders including volunteers.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Design and organize events that enhance community engagement.
• Ensure seamless event execution and manage logistics.
• Deliver exceptional customer service and respond to inquiries.

Skills

Event Management

Multitasking

Customer Service

Communication

Education

Bachelor's degree in Event Management, Marketing, Communications or related field

Tools

Canva

Google Suite

GoFMX or equivalent

Job description

The International School of Kuala Lumpur (ISKL) – Kuala Lumpur, Kuala Lumpur

At ISKL, we believe that work is a calling to engage, collaborate, and consult with our diverse community to create a vibrant learning environment. As an Event Coordinator, the person in the role will be responsible for:

• Elevate the ISKL Experience: design and organize exceptional events that leave a lasting impression on our students, parents, staff, and wider community, integrating operational excellence and innovative solutions into event planning and execution.
• Foster Community Connection: build a strong sense of community within our school by creating opportunities for meaningful interaction, collaboration, and shared experiences through well‑organized events.
• Maintain ISKL’s Guiding Statements while enhancing customer user experience through event organization and supporting the whole‑school calendar of events.
• Event Logistics and Operations:
  • Ensure seamless event execution by following established procedures and collaborating across departments.
  • Proactively brainstorm and implement innovative ideas to enhance the customer experience during event planning.
  • Manage standards of the Multi‑Purpose Rooms and collaborate with various departments for efficient usage.
  • Coordinate with the Team Captain to understand organizer requirements and ensure accurate execution from setup to breakdown.
  • Participate in site visits with stakeholders to confirm event spaces meet requirements.
  • Liaise with the Performing Arts Center and the Activities & Athletics Department to secure necessary resources for school‑wide events.
  • Coordinate with parent volunteers and internal operational departments to support setup and logistics for PTA events.
  • Oversee the events inventory, ensuring accurate stock levels and equipment maintenance.
  • Lead events spearheaded by the Advancement Department from setup to completion.
  • Source relevant activities and activations that align with event objectives for community engagement.
  • Identify and resolve operational challenges by collaborating with internal teams and external vendors, integrating backup plans, and seeking departmental feedback for continuous improvement.
• Exceptional Customer Service:
  • Manage the events management system, promptly responding to inquiries.
  • Consistently deliver excellent customer service and foster a customer‑centric culture among team members.
  • Coordinate and communicate event details effectively, both verbally and in writing, to relevant stakeholders.
  • Oversee stakeholders’ experiences throughout the planning and execution process, providing clear communication and support.
  • Conduct post‑event debrief meetings with stakeholders, ensuring comprehensive documentation for continuous improvement.
  • Address and resolve stakeholder concerns and complaints in a timely and professional manner.
  • Use personal judgment and expertise to enhance the customer experience.
  • Stay available to solve problems and suggest alternatives to previous arrangements.
  • Continuously seek feedback to enhance the customer experience, implementing action plans based on insights and data collected.
  • Facilitate additional meetings as needed to address event planning documents, room bookings, and other logistical matters, including meetings with other departmental organizations.
  • Observe and provide feedback to team members on service behaviors, reporting to the Marketing & Community Engagement Lead.
  • Guide the team to deliver high standards of service while setting a positive professional example for team members.
  • Assist in the development and implementation of corrective action plans.
  • Proactively leverage experience to improve service performance.
  • Manage the outsourced team and respective vendors to ensure events are set up and completed on time.
  • Perform other duties as assigned to meet school event needs.
  • Lead Team Captains to ensure daily operations are handled efficiently and space configurations accurately reflect event organizer requirements.

Qualifications

• Bachelor's degree in Event Management, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in event management, project management, or operational logistical support.
• Proven ability to coordinate operationally with diverse stakeholders (organizers, internal departments, and volunteers).
• Prior experience in an educational or school environment is an advantage but not a requirement.
• Proficiency in Canva, Google Suite, and GoFMX (or equivalent) with the ability to create visually appealing documents.
• Strong organizational, multitasking, and time‑management skills, with meticulous attention to detail.
• Effective written and verbal communication skills in English and Bahasa Malaysia.
• Results‑oriented and self‑motivated, able to work independently and collaboratively in a fast‑paced and dynamic environment.
• Able to handle unexpected challenges with grace and composure.
• High proficiency in people‑management skills with strong interpersonal capabilities to build relationships with internal and external stakeholders.
• Flexibility to work evenings, weekends, and travel as required to support events.
• A passion for people management and bringing event concepts from theory to reality, focusing on leading teams to create a meaningful community engagement effect on the school community.
• Committed to supporting ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL’s values by modeling accountability in the execution of duties and responsibilities.

Application Procedures

Only those short‑listed for an interview will be contacted. The decision and notification of the successful candidate will be made as soon as the interview process is complete.

Interview

(Closing date to receive applications: January 29, 2026)

Candidates should be aware that in the event an exceptional applicant is identified early in the search process, ISKL reserves the right to make an appointment before the deadline is reached. Interested candidates are therefore advised to apply as early as possible.