Senior Engineer (Project Management)

Advantech; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company in Penang is seeking a Technical Support Specialist to enhance customer satisfaction through pre and post-sales services. The ideal candidate will possess a Bachelor's Degree in Engineering and have over 5 years of experience in technical support. Responsibilities include maintaining customer relationships, preparing proposals, and managing projects. Proficiency in English is required, with Mandarin as a plus. This role offers the opportunity to engage with innovative technologies in a collaborative environment.

Qualifications

• 5+ years in technical support and after sales services.
• Strong understanding of industrial protocols and system integration.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide pre and post-sales services ensuring customer satisfaction.
• Maintain relationships with customers, providing solutions and advice.
• Prepare proposals and follow up with clients.
• Manage projects and ensure sales commitments are met.

Skills

Technical support expertise

Knowledge of industrial protocols

Communication skills

Problem-solving abilities

Proficiency in English

Team player

Education

Bachelor's Degree in Engineering (Electrical/Electronic or Mechatronic/Mechanical)

Tools

SCADA systems

Job description

Advantech is the World’s No.1 Industrial PC manufacturer. We have been an innovator in the development and manufacturing of high-quality, high-performance computing platforms since 1983.

Advantech's corporate vision is to enable an intelligent planet. We are a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of IoT, big data, and artificial intelligence, Advantech promotes IoT hardware and software solutions with the Edge Intelligence WISE-PaaS core to assist business partners and clients in connecting their industrial chains. Advantech is also working with business partners to co-create business ecosystems that accelerate the goal of industrial intelligence.

Our Major Customers are those System Integrators who served in the specific industrial vertical market such as Building Automation, Intelligence Traffic System, Machine Automation, Factory Automation, Environmental Monitoring System, Facility Management System, Automated Testing Equipment industry, and also those System Integrators who involved aggressively in Public Services, Telecommunication, Smart Home, Logistic Management and even Medical Healthcare Industry.

What We Value:

• Customer Partnership and Talent Inviguration
• Integrity and Certitude
• Focused Leadership

What We Believe:

• Advantech believes in creating a conductive working environment that nurtures a culture that nourishes teamwork, cohesiveness and competitiveness amongst our employees. We aim to maintain a work environment that fosters personal and professional growth for all employees.

Responsibilities:

• Provide pre and post sales services to ensure customer satisfactions.
• Maintain good working relationship with customers by providing solutions and advice based on clients’ needs and requirement.
• Prepare proposal, solution demo and follow up with customers.
• Review of project specifications, schematic drawing and product selection for proposal.
• Explore & develop new business opportunities.
• Support software technical support for Automation/ Smart Manufacturing and Smart Cities.
• Support technical issue for DFSI & customers based in Malaysia.
• Project Management, dealing with internal operation for delivery date, partner negotiation, sales co-visit and ensure that sales commitment on technical point able to do.
• Provide software technical support including WISE-PaaS to ASEAN region.

Requirements:

• Candidates must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Mechatronic/Mechanical) or equivalent.
• At least five years’ experience in technical support and after sales services.
• Understand well about industrial protocol, system integration and basic wiring knowledge.
• Knowledge in SCADA system and Industrial Protocol would be an added advantage.
• Passionate, meticulous and tech savvy.
• Enthusiastic in learning new technology and strong commitment to customer service.
• Strong creativity & clear understanding of the system’s architecture to generate solutions to cater to customer’s need.
• Analytical, self-motivated and a good team player.
• Good communication and interpersonal skills.
• Required language(s): English in both speaking and writing. Proficiency in Mandarin would be an added value.