Senior Engineer, NPI

SCHOTT Glass (M) Sdn Bhd; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading supplier of optical products is looking for a Technical Expert to provide technical support to customers and sales teams while driving product development initiatives. The ideal candidate will have experience in negotiating specifications, conducting technical discussions, and supporting IP strategies. This role involves collaborating with various departments to ensure the success of new products and maintaining customer satisfaction through effective communication and training. Competitive benefits include medical support, education assistance, and more.

Benefits

Medical

Miscellaneous allowance

Education support

Dental

Parking

Vision

EPF extra contribution

Training

Vehicle subsidy

Qualifications

• Experience in providing technical support for customers and sales teams.
• Background in product development or applications.
• Ability to negotiate technical specifications with customers.

Responsibilities

• Provide technical support for customers and sales teams.
• Initiate development measures for technology improvements.
• Conduct competition analyses and benchmarking.

Skills

Technical support

Product development

Customer service

Negotiation

IP strategy

Job description

Technical Expert (Sales & Customer Support)

• Acts as technical key contact and provide technical support for customers and sales teams in terms of products, product development or applications.
• Recommends and initiates necessary development measures for technology and product improvements.
• Maintains network with other experts inside and outside the company in accordance with the rules of SCHOTT’s Code of Conduct.
• Negotiates customer specifications at eye level.
• Acts as owner of the specifications for certain products and involve in selection of special characteristics and support APQP activities.
• Works with raw glass supplier for improvement to meet customer application and requirements.
• Handles inquiries concerning products and verifies technical feasibility.
• Clarifies technical questions with contacts in Technical Centers, Supply Chain Management and Purchasing.
• Proposes solutions and provides cost estimations for quotations.
• Conducts technical negotiations with customers under consideration of the economic objectives of the respective product.
• Leads or participates in projects on the basis of customer inquiries.
• Conducts competition analyses, including benchmarking of products and technologies.

New Product Development and Integration

• Support New Product Development & Integration team to launch and ramp up new product.
• Ensure effective hand shaking process from Inquiry to Sample Order Stage in the aspect of Customer Agreement (or other related documents) Finalization, Product Routing Definition, COGS & Gross Margin Definition and Capability Confirmation.

IP

• Assist in the IP-Strategy of new processes and products.
• Make forecast and guard the company against IP legal risks, study of freedom to operate (FTO) and supporting the Patent Department for legal opinion.
• Acts as key-contact for production and sales teams in terms of IP for processes or products (FTO) for new products or applications.
• Get involved in analysing the IP monitoring shared with R&D.

Supporting Tasks

• Provides technical information for communication and training purposes and keeps them up to date.
• Trains sales teams concerning new products, applications and technologies.
• Coordinates the production of prototypes for customers and trade shows.
• Supports Quality Department in solving internal and external complaints.
• Supports global or regional product strategy.
• Supports the SBF in the definition of the product roadmap & submits suggestions for the annual R&D planning.
• Collaboration with internal or external parties for fast sampling, out of capability sample and other evaluation.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• How many years’ experience do you have with forecasting for businesses?
• How many years’ experience do you have in supply chain management (SCM)?
• Do you have experience in a sales role?

Schott Glass (M) Sdn Bhd is a well established and one of the leading suppliers of optical products. Being one of the pioneer companies in Penang, we started our operation in Prai in 1975. Headquartered in Germany, we are part of the international SCHOTT AG operating in Asia, Europe & Nafta with approximately 15,000 employees worldwide. Our mission is to profitably enable our customers' success through unique solutions based on our competencies in glass, specialty materials and superior technologies. To support our business growth, we are seeking dynamic people who see beyond the future of glass to join us.

Benefits

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Parking
• Vision
• EPF extra contribution
• Training
• Vehicle subsidy