Senior Engineer Electrical Failure Analysis Including Complaint Management

Infineon Technologies; Penang; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading semiconductor company based in Penang, Malaysia, is looking for a dedicated professional to manage customer complaints and conduct electrical failure analysis. The ideal candidate will have a degree in Electronics or Electrical Engineering and 1-3 years of experience in Quality Management. Strong problem-solving and communication skills are essential, along with proficiency in programming languages and Microsoft Office. This role offers the opportunity to work closely with global teams on quality-related issues.

Qualifications

• 1-3 years of professional experience in Quality or Complaint Management.
• Good understanding of problem-solving tools like 8D and DMAIC.
• Good written and verbal presentation skills in English.

Responsibilities

• Manage customer complaints using 8D methodology.
• Conduct in-depth electrical failure analysis and data collection.
• Collaborate with global production sites for problem-solving.

Skills

Critical thinking

Systematic problem-solving

Communication skills

Intercultural competence

Education

Degree in Electronics/Electrical Engineering

Tools

Microsoft Office

Programming languages (C, C++, Python, Perl)

Job description

Your Role

Key responsibilities in your new role

• Perform the role of customer complaint management and ensure 8D methodology is applied while handling the report generations for our customers
• Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites regarding problem-solving
• Perform in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Failure Analysis Request (FAR)
• Perform in-depth electrical failure analysis of rejects to support improvement activities for front end, back end, Silicon foundry, OSAT and product line
• Work closely with Customer Interface, Design, Product, Package, Process Engineering, and Manufacturing Operations with regards to investigations of customer quality related issues, and the development and implementation of test-related corrective actions pertaining to those issues
• Present innovative ideas, concepts, data and plan with high confidence in team meetings and executive review meetings

Your Profile

Qualifications and skills to help you succeed

• Degree in Electronics/ Electrical Engineering, a related field, or equivalent experience and associated technical understanding
• 1-3 years of professional experience in the area of Quality or Complaint Management
• Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D, DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• Good understanding in programming languages such as C, C++, Python, Perl etc will be an added advantage
• Mastery of Microsoft Office applications
• Good written and verbal presentation skills in English