Senior E-Commerce Operation Executive / Team Lead

Healthy World Lifestyle Sdn Bhd (Ogawa); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading lifestyle company in Shah Alam is seeking a Senior E-Commerce Operation & Logistic Executive (Team Lead) to oversee the e-commerce operations team. This role involves managing daily operations, stock forecasting, and logistics coordination across platforms like Shopee and Lazada. The ideal candidate should have at least 3–5 years of experience in e-commerce, strong leadership abilities, and be proficient in data analysis and reporting. This is an exciting opportunity to lead a dynamic team in a fast-paced environment.

Qualifications

• Minimum 3–5 years of experience in e-commerce operations or logistics coordination.
• Strong understanding of Shopee, Lazada, and TikTok Seller Center operational flows.
• Experienced in coordinating with 3PLs and cross-department functions.

Responsibilities

• Lead and supervise the e-commerce operations team in daily order fulfilment.
• Monitor team performance and provide guidance to improve efficiency.
• Ensure timely and accurate dispatch of orders.

Skills

E-commerce operations

Logistics coordination

Analytical skills

Leadership

Communication

Problem-solving

Excel/Google Sheets proficiency

Education

Diploma or Bachelor’s Degree in Business, Supply Chain, Logistics

Job description

The Senior E-Commerce Operation & Logistic Executive (Team Lead) is responsible for overseeing and leading the e-commerce operations team to ensure smooth end-to-end fulfilment across all platforms (Shopee, Lazada, TikTok, and brand.com). This role covers daily operational management, stock forecasting and planning, return management, and coordination with internal and external stakeholders to maintain operational efficiency and accuracy.

Key Responsibilities

• Lead and supervise the e-commerce operations team in daily order fulfilment, returns, and logistics coordination.
• Plan and assign tasks to ensure smooth workflow and timely completion of operational deliverables.
• Monitor team performance and provide guidance, training, and support to improve efficiency and accuracy.
• Act as the main liaison between the operations team, marketing, finance, and warehouse departments.
• Oversee order syncing, processing, and fulfilment across all e-commerce platforms.
• Ensure timely and accurate dispatch of orders in coordination with warehouse and 3PL partners.
• Manage and monitor return parcels, ensuring proper QC, repacking, and stock updates.
• Work closely with 3PLs on delivery issues, return handling, and service performance.

Stock Management, Forecasting & Planning

• Monitor stock levels and ensure sufficient replenishment for campaigns and daily operations.
• Prepare stock forecasts based on sales trends, upcoming campaigns, and product performance.
• Coordinate with procurement and warehouse teams to plan inbound schedules and avoid overstock or stockout situations.
• Ensure accurate stock reconciliation and reporting between system and warehouse inventory.

Reporting & Documentation

• Review and validate Delivery Orders, Invoices, and GRNs for operational accuracy.
• Prepare regular performance reports, including order summaries, fulfilment efficiency, and stock status.
• Support management with data insights for decision-making and process improvements.

Requirements

• Diploma or Bachelor’s Degree in Business, Supply Chain, Logistics, or related field.
• Minimum 3–5 years of experience in e-commerce operations, fulfilment, or logistics coordination.
• Strong understanding of Shopee, Lazada, and TikTok Seller Center operational flows.
• Experienced in coordinating with 3PLs, warehouse teams, and cross-department functions.
• Strong analytical skills for stock management and forecasting.
• Excellent leadership, communication, and problem-solving abilities.
• Proficient in Excel/Google Sheets for reporting and data tracking.
• Detail-oriented, proactive, and able to work under pressure during campaign seasons.

Apply / Job Insights

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have order processing experience?
• How many years' experience do you have as an eCommerce Operations Executive?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Do you have experience using online selling platforms? (e.g. eBay)
• How much notice are you required to give your current employer?

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