Senior Dynamics 365 Finance & Operations Support Analyst

Miki Travel (Hong Kong) Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global travel service provider is seeking a Senior Application Support Analyst to enhance system performance for financial operations with Microsoft Dynamics 365. The ideal candidate will be responsible for daily application support and act as a liaison between users and IT, ensuring effective resolutions for technical issues. Candidates must have a minimum of 2 years of experience in supporting ERP systems, solid understanding of financial processes, and excellent communication skills. Join a dynamic team and contribute to improving business operations worldwide.

Qualifications

• Minimum of 2 years supporting Microsoft Dynamics 365 Finance & Operations or a major ERP financial system.
• Proven experience in Level 1 and Level 2 application support.
• Solid understanding of accounts receivable, accounts payable, and general ledger.

Responsibilities

• Provide daily application support for key financial modules.
• Manage and coordinate system change requests.
• Troubleshoot incidents, service requests, and technical issues.
• Log, prioritize, and monitor support tickets.

Skills

Microsoft Dynamics 365 Finance & Operations support

Level 1 application support

Level 2 application support

Financial processes understanding

Analytical skills

Troubleshooting skills

Communication skills

Collaboration skills

Documentation skills

Education

Bachelor's degree or equivalent experience

Tools

Azure DevOps

Jira

SQL

Job description

A leading global travel service provider is seeking a Senior Application Support Analyst to enhance system performance for financial operations with Microsoft Dynamics 365. The ideal candidate will be responsible for daily application support and act as a liaison between users and IT, ensuring effective resolutions for technical issues. Candidates must have a minimum of 2 years of experience in supporting ERP systems, solid understanding of financial processes, and excellent communication skills. Join a dynamic team and contribute to improving business operations worldwide.