Senior Digital Experience Specialist

NCS Global Technology Sdn Bhd; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Part time

Job summary

A leading technology firm in Malaysia is looking for a Digital Experience Specialist to enhance user experiences across digital platforms. You will collaborate with architects to improve support tools, analyze customer feedback, and implement design enhancements. The role requires a Bachelor's degree and a minimum of 3 years of relevant experience. The position offers a hybrid work environment of 3 days in the office and 2 days remote, making it an exciting opportunity for professionals in the field.

Qualifications

• Minimum 3 years of experience in digital experience or UX design.
• Familiar with digital analytics tools and customer feedback systems.
• Strong understanding of accessibility standards and UX principles.

Responsibilities

• Work with architects to deliver next-generation support tools.
• Analyze customer journey data for improvement opportunities.
• Implement usability-driven design enhancements.

Skills

Digital experience design

User research

Collaboration

Communication

Documentation skills

Education

Bachelor’s degree in UX Design, HCI, IT or related field

Tools

Adobe Analytics

Hotjar

Job description

Job Overview

Work with the Digital Experience Architect and Solution Architect to deliver next-generation support tools and experiences.

Analyze customer journey data and VOC feedback to identify improvement opportunities.

Implement usability-driven design enhancements across web and portal interfaces.

Coordinate with content and technical teams to ensure a consistent end-to-end digital experience.

Support A/B testing, usability reviews, and user research activities.

Assist in maintaining documentation for UX improvements and platform features.

Execute digital tooling enhancements aligned with automation and personalization goals.

Participate in governance reviews to ensure scalable, accessible, and consistent UX frameworks.

Qualifications

• Bachelor’s degree in UX Design, Human-Computer Interaction, IT, or related field.
• Minimum 3 years of experience in digital experience, UX design, or support platform enhancements.
• Familiar with digital analytics tools (Adobe Analytics, Hotjar) and customer feedback systems.
• Strong understanding of accessibility standards, responsive design, and UX principles.
• Good collaboration, communication, and documentation skills.
• Experience supporting cross-functional projects and UX testing initiatives.

Working Conditions

Hybrid Work Arrangement: 3 days office, 2 days remote

Working Hours: Monday to Friday (standard office hours)

Job Type: Contract

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Digital Experience Specialist?
• How much notice are you required to give your current employer?