Senior Demand Management Specialist

TDCX Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading business process outsourcing company is looking for a passionate sales representative to assist customers with order placement and product information. The ideal candidate should possess at least a Diploma, with 2 years of related experience preferred. Strong communication skills in English and a positive attitude towards fast-paced environments are essential. This role offers diverse responsibilities including closing sales and ensuring client satisfaction, with opportunities for career growth in a supportive culture.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree.
• Preferable with 2 years of working experience, fresh graduates encouraged to apply.
• Comfortable working with computers and learning new systems.

Responsibilities

• Close incoming sales opportunities and meet quotas.
• Assist customers with order placement and product information.
• Ensure solutions fulfill client needs.

Skills

Time management skills

Excellent verbal and written communication skills in English

Education

Diploma or higher in any field

Job description

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At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy‑to‑access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalat e customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast‑paced environment and be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.