Senior Delivery Manager

Worldline International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading digital transformation firm is seeking a Project Delivery Manager in Kuala Lumpur, Malaysia. This role involves overseeing project delivery teams, ensuring project execution aligns with QMS processes, and managing all delivery aspects including resource allocation and performance reviews. The ideal candidate has over 8 years of project management experience in the financial services sector, specifically with Cardlink and iM systems. This position offers excellent benefits, including a rewarding salary and medical insurance.

Benefits

Medical insurance

Training and development programs

Performance bonus

Qualifications

• 8+ years in project management, especially in banking or payment systems.
• Strong experience with Cardlink & iM digital transformations.
• Fluent in English with excellent people skills.

Responsibilities

• Manage the delivery team and oversee project execution.
• Develop project plans and monitor for risks and issues.
• Conduct regular review meetings and ensure quality delivery.

Skills

Leadership

Problem solving

Excellent communication

Analytical skills

Education

Project Management Certification

Job description

At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers who will love to work with you!

• Managing the project delivery team in Thailand.
• This is a people manager role which includes Objectives Setting, Performance Appraisal and People Review.Learning & Development Planning for the team members.
• Compensation – Salary Review and Performance Bonus.
• Resource Planning for the Delivery Team in Thailand – Team positions & recruitment, ensuring sufficient resources for backlog and pipeline projects.
• Succession Planning.
• Managing the delivery of Cardlink & iM projects
• Review and confirm all estimations regardless of project size
• Confirm availability of resources
• Handle projects and project teams in an independent manner.
• Monthly review of all projects to ensure quality delivery of the projects, within time and budget.
• Coordination of internal project team and external partners for the detailed execution of projects.
• Supervise the progress, taking into account dependencies and achievements.
• Address critical issues, have mitigating measures in place and provide timely updates to internal or external partners.
• Attend clients’ High Severity incidents meetings together with our Delivery Team (if requested), mobilize more resources to assist in the incident handling.
• Review RCA (Root Cause Analysis) report before it is submitted to the clients.
• Attend regular Governance & Review meetings with clients’ management (organized by Account Managers)
• Ensure the resource’s availability and the allocation throughout the project.
• Handle changes to the project scope, project timeline and project costs using appropriate verification techniques.
• Ensure projects are executed according to QMS processes and participate in QMS audits

Job Requirements:

• Developing the project plan considering the delivery approach, key achievements, requirements and scope, effort and resources, budgets and outstanding deliverables。
• Take ownership of critical issues and ensures resolution within agreed timelines and implements mitigating plans against identified risks and issues.
• Proactively monitors project execution to optimally identify risks/issues/dependencies as they arise throughout the project lifecycle.
• Leads and implement the projects as per the plan and timeline.
• Provides information and reporting, trend analysis, resource forecasts, project prioritization, periodic status reports to partners.
• Develop schedules and provide support in cost, schedule, performance measurement, forecasting and variance analysis for projects.
• Recognize and evaluate on actual/proposed changes to project scope/plan and ensure project is delivered on the desired timeline.
• Apply appropriate metrics and tools for maintenance releases control.
• Work with Product/Delivery Team cohesively to ensure all product/solution relates issues are resolved.
• Handling customers’ expectations by ensuring there is no compromise on results.
• Work closely with project core team such as Solution Architect, Business Analyst, and Technical Lead.
• Good proven experience in the Financial Services (Banking) or Card Payment’s Digital Transformation.
• At least 8 years+ of experience with 4 to 6 years of successful program/project management experiencing delivering
• Cardlink & iM, and it’s surrounding interface systems
• Must have excellent problem solving, presentation and leadership skills and the ability to comprehend, analyze and communicate both macro and low-level pictures to all levels of the organization, including senior management
• Requires excellent people leadership skills, ensure team cohesion and should be able to mentor and coach team members
• Requires excellent analytical ability, facilitation and interpersonal skills, plus strong ideas and decision-making abilities
• Must be fluent in English communication and able to prioritize multiple partners of the project from multiple countries.
• In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, medical insurance, plus many more.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from solid skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.