Senior Customer Support SME & Trainer - Night Shift

ResMed; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading healthcare technology company in Kuala Lumpur is seeking a Customer Support Subject Matter Expert to provide exceptional service and support. This role involves training team members, handling escalations, and managing customer inquiries with a focus on continuous improvement. The ideal candidate has a diploma or degree and over 10 years of experience in customer service. Strong communication and problem-solving skills, as well as familiarity with Oracle ERP, are essential for success in this challenging position.

Benefits

Supportive work culture

Opportunities for career growth

Qualifications

• Minimum 10 years’ experience in high volume customer service/call centre.
• Experience preparing training documents and presentations.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide first line technical and clinical assistance.
• Document customer transactions accurately in Oracle.
• Handle escalations and assist team members.

Skills

Exceptional problem solving

Organizational skills

Communication skills (English)

Familiarity with Windows-based software

Collaboration

Education

Diploma or degree in any discipline

Tools

Oracle ERP

Sales Force Dotcom CRM

Job description

A leading healthcare technology company in Kuala Lumpur is seeking a Customer Support Subject Matter Expert to provide exceptional service and support. This role involves training team members, handling escalations, and managing customer inquiries with a focus on continuous improvement. The ideal candidate has a diploma or degree and over 10 years of experience in customer service. Strong communication and problem-solving skills, as well as familiarity with Oracle ERP, are essential for success in this challenging position.