Senior Customer Success & Operations (Part-Time, AI Fintech)

Hire Seniors Malaysia - Mature & Experienced Professionals, Seniors & Retirees; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Part time

Job summary

A leading financial services firm in Kuala Lumpur seeks a mature and experienced individual for the role of Senior Manager, Customer Success & Operations. This part-time position requires over 10 years of experience in customer success or operations, a strong background in financial services, and a proven ability to manage enterprise clients. The role combines strategic oversight with hands-on customer relationship management, offering competitive pro-rated compensation and professional development opportunities.

Benefits

Competitive compensation

Professional development

Flexible work schedule

Qualifications

• 10+ years in customer success, operations, or account management.
• Experience in financial services, enterprise software, or fintech preferred.
• Strong analytical skills and process improvement expertise.

Responsibilities

• Design and implement customer onboarding and success programs.
• Serve as senior escalation point for enterprise clients.
• Streamline customer support and technical implementation processes.

Skills

Customer success management

Operational excellence

Analytical skills

Mentorship

Stakeholder management

Job description

A leading financial services firm in Kuala Lumpur seeks a mature and experienced individual for the role of Senior Manager, Customer Success & Operations. This part-time position requires over 10 years of experience in customer success or operations, a strong background in financial services, and a proven ability to manage enterprise clients. The role combines strategic oversight with hands-on customer relationship management, offering competitive pro-rated compensation and professional development opportunities.