Senior Customer Success & Data Analytics Lead

NielsenIQ; Kuala Lumpur; Hybrid; MYR 40,000 - 70,000; Full time

Job summary

A leading consumer intelligence company in Kuala Lumpur is seeking a Sr. Customer Support Analyst to enhance customer relationships and ensure timely delivery of services. Candidates should possess a Bachelor's degree in Marketing or Business Analytics, and at least 2 years of relevant experience. Strong skills in Microsoft Excel and analytical problem-solving are essential. The role requires excellent communication and stakeholder management abilities, operating in a hybrid environment to improve customer satisfaction and deliver quality outputs.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Bachelor's degree and above with preference to Marketing or Business Analytics.
• 2+ years of experience in a related role.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage complex customer queries and delivery tasks.
• Drive customer satisfaction through proactive engagement.
• Build relationships with senior stakeholders.

Skills

Microsoft Excel

Data analysis

Project management

Communication skills

Analytical skills

Education

Bachelor’s degree in Marketing or Business Analytics

Tools

PowerPoint

Job description

A leading consumer intelligence company in Kuala Lumpur is seeking a Sr. Customer Support Analyst to enhance customer relationships and ensure timely delivery of services. Candidates should possess a Bachelor's degree in Marketing or Business Analytics, and at least 2 years of relevant experience. Strong skills in Microsoft Excel and analytical problem-solving are essential. The role requires excellent communication and stakeholder management abilities, operating in a hybrid environment to improve customer satisfaction and deliver quality outputs.