Senior Customer Service Agent - CapCut

TikTok; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading tech company is seeking a professional to join their customer support team in Kuala Lumpur, Malaysia. The ideal candidate will have over two years of customer service experience in a fast-paced environment, exceptional problem-solving abilities, and proficiency in data processing. A BA/BS degree or equivalent and professional fluency in English are essential. This role offers a unique opportunity to work with innovative products that inspire creativity and connect people globally.

Skills

Customer service experience

Cross-department communication

Data processing experience

Problem-solving skills

Professional fluency in English

Education

BA/BS degree or equivalent

Tools

Excel

Word

Job description

Qualifications

Minimum Qualifications

• 2+ years of experience with customer service, customer support experience in a fast-paced and specialized environment with a keen eye for detail
• Possesses strong learning ability, cross-department communication and collaboration skills
• Familiar with office software such as Excel, Word, etc.

With data processing experience and other data analysis capabilities are required

• Good communication and listening skills, able to abstract problems and find solutions proactively.
• BA/BS degree or equivalent practical experience
• Professional fluency in English (written and verbal)
• Understanding of data protection laws, possesses an ability to judge risk and impact from a privacy and data protection perspective

Job Information

About CapCut

CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.