Senior Customer Data Analyst

Emerson; Bayan Lepas; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology and engineering firm in Malaysia is seeking a Data Guardian to manage and analyze customer data assets. This role requires at least 5 years of experience in sales operations and strong analytical skills. Candidates should be proficient in data visualization tools and SQL. The position involves monitoring data governance policies, developing procedures, and collaborating with cross-functional teams. This is an on-site position in Bayan Lepas, Penang, offering opportunities for professional development.

Qualifications

• 5+ years of experience with sales operations, territories, quotes, order management.
• Solid analytical & problem-solving skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure accuracy in master organizations and account maintenance.
• Monitor adherence to governance policies and procedures.
• Develop standard procedures and user guides.

Skills

Analytical skills

Problem-solving skills

Advanced Excel skills

Interpersonal skills

Data visualization tools proficiency

SQL data queries

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

Power BI

Snowflake

Job description

You will be the guardian of NI account, territory and resource data assets across our many systems like Oracle, Data Warehouse, and SFDC by adhering to business rules, best practices and representing the regional needs of their stakeholders to reduce operational friction, enable decision making on enterprise investments and represent the needs of sales and customer data stakeholders.

This role also influences future requirements for improvements to our customer data models as well as ensuring compliance with data governance policies and resolution of data quality issues. You will be a key member of the Global Analytics team and have an opportunity to work in a fast-paced, highly collaborative environment.

Core Job Responsibilities:

• Review, validate and recommend master organizations and perform account maintenance/standardization to ensure accuracy
• Work alongside our CMDM teams to recommend changes related to new account setup and maintenance to improve process efficiencies
• Partner with other areas beyond Customer Data Management to leverage data to drive key sales processes
• Provide subject matter expertise to determine appropriate data values when conflicts arise
• Monitor adherence to governance policies and procedures
• Conduct appropriate data analysis to review and audit data elements
• Interface with cross-functional teams to support and validate teammate adherence to master data policies
• Design and execute on best business practices for mass data updates as needed
• Serve as a subject matter expert (SME) for account hierarchies, Customer Data Integration linkage, and overall governance operations
• Communicate timely and professionally to users, management, and senior leadership with repetitive issues
• Develop standard procedures, user guides, and other necessary training and job aid materials
• Lead and work on ad hoc regional and global projects
• Bachelor’s degree or equivalent experience.
• Proven experience of 5 years of experience with sales operations, territories, quotes, order management and other customer datasets preferred
• Solid analytical & problem-solving skills
• Process orientation, detail focused, ability to multi-task
• Ability to work with a team as well as independently
• Strong interpersonal skills; positive business relationships
• Advanced Excel skills for data analysis and reporting

• Proficiency in data visualization tools (such as Tableau, Power BI, snowflake) for reporting and presenting data insights is an added advantage

• Ability to create and understand SQL data queries

• Result-oriented and Self-Motivated
• Ability to thrive in a fast-paced environment and meet deadlines
• Expert understanding of business stakeholders' organization (Sales, Marketing, Support, BU, Services), strategy, goals and processes
• Thorough understanding of the business need and impact for a stakeholder and providing expert recommendations on a wide range of cross-functional initiatives
• Good understanding and ability to build consensus and influence peers and stakeholders within organization
• Successful delivery on projects milestones and foresee future business needs
• Coaching others in a way that helps them in their professional development

Requirements:

• Bachelor’s degree or equivalent experience.
• Proven experience of 5 years of experience with sales operations, territories, quotes, order management and other customer datasets preferred
• Solid analytical & problem-solving skills
• Process orientation, detail focused, ability to multi-task
• Ability to work with a team as well as independently
• Strong interpersonal skills; positive business relationships
• Advanced Excel skills for data analysis and reporting

• Proficiency in data visualization tools (such as Tableau, Power BI, snowflake) for reporting and presenting data insights is an added advantage

• Ability to create and understand SQL data queries

• Result-oriented and Self-Motivated
• Ability to thrive in a fast-paced environment and meet deadlines
• Expert understanding of business stakeholders' organization (Sales, Marketing, Support, BU, Services), strategy, goals and processes
• Thorough understanding of the business need and impact for a stakeholder and providing expert recommendations on a wide range of cross-functional initiatives
• Good understanding and ability to build consensus and influence peers and stakeholders within organization
• Successful delivery on projects milestones and foresee future business needs
• Coaching others in a way that helps them in their professional development
• Demonstrating a high level of Autonomy and Independence when making decisions