Senior CRM, Partnerships & Loyalty Lead

Jie Business (authorized exclusive dealer of OPPO); Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology dealer in Malaysia is seeking a Partnership and Community Manager to drive strategic partnerships and enhance customer loyalty. The ideal candidate will have a degree in Marketing or Business Administration and at least 4 years of experience in Customer Relationship Management. Responsibilities include managing partnership agreements, developing user loyalty campaigns, and collaborating with internal teams to boost brand awareness. Proficiency in English and Mandarin is required.

Qualifications

• Minimum 4 years of experience in Customer Relationship Management or relevant fields.
• Strong understanding of user loyalty programs and partnership management.
• Ability to work both independently and as part of a team.

Responsibilities

• Research and identify potential partnerships aligned with strategic goals.
• Negotiate and manage partnerships agreements for long-term success.
• Oversee user rights and maintain long-term interactions to boost loyalty.

Skills

Customer Relationship Management

Event Management

Project Management

Communication Skills

Education

Diploma/Bachelor's degree in Marketing, Business Administration, or related field

Job description

A leading technology dealer in Malaysia is seeking a Partnership and Community Manager to drive strategic partnerships and enhance customer loyalty. The ideal candidate will have a degree in Marketing or Business Administration and at least 4 years of experience in Customer Relationship Management. Responsibilities include managing partnership agreements, developing user loyalty campaigns, and collaborating with internal teams to boost brand awareness. Proficiency in English and Mandarin is required.