Senior Credit Management Executive (Debt Management)

Singtel Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is looking for a Senior Credit Management Executive (Debt Management) to oversee debt recovery and insolvency processes. The role requires at least 5 years of experience, proficiency in Microsoft Office, and strong communication skills. Join us for exciting career growth opportunities.

Qualifications

• Minimum of 5 years experience, preferably in Debt Recovery Management in Telco industry.
• Strong knowledge in PDPA and Debt Recovery processes.
• Ability to work independently and manage a team.

Responsibilities

• Oversee consumer and corporate insolvency processes.
• Lead debt assignments to external agencies and law firms.
• Prepare statistics, reports, and presentations.

Skills

Debt Recovery Management

Microsoft Office

Analytical skills

Communication skills

Education

Diploma/ Degree in Business/ Accountancy

Tools

CRM/ECOM/Kenan

Power BI

Power Automate

Tableau

Job description

Senior Credit Management Executive (Debt Management)

Join the Growing Team at Singtel Financial Shared Services in Malaysia. We are seeking an experienced and highly skilled individual as a Senior Credit Management Executive (Debt Management) to join our team.

The role involves overseeing both consumer policies and debt management for both consumer and corporate sectors. Responsibilities include managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting.

Make an Impact by:

• Govern the consumer and corporate insolvency process.
• Lead and oversee the assignments debt to external agencies and law firms.
• Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block process.
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution.
• Manage and handle escalation cases effectively and efficiently.
• Lead and supervise team members’ work productivity, accuracy and provide weekly and/or monthly report to Manager.
• Assisting managers and collaborate with various stakeholders’ initiative and Projects.
• Prepare Statistic, Reports and Presentation.
• Provide briefings to various stakeholders on initiatives, projects, polices and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad-hoc duties as assigned to broaden knowledge and experience.

Skills for Success:

• Diploma/ Degree in Business/ Accountancy or equivalent.
• Minimum of 5 years experience and above, preferably in Debt Recovery Management in Telco industry.
• Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Proficient in system knowledge (CRM/ECOM/Kenan).
• Strong knowledge in PDPA (Personal Data Protection Act), Debt Recovery and Litigation proceedings are required.
• Strong analytical and critical thinking, with strong organizational and time management.
• Ability to work both independently and managing team.
• High attention to details.
• Strong communication skills with fluency in English.
• Proficiency in Macro, Power BI, Power Automate and Apps or Tableau will be an added advantage.

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