Senior Contact Centre Leader – Fraud & Risk Ops

Teleperformance; Johor Bahru; On-site; MYR 245,000 - 328,000; Full time

Job summary

A leading BPO company in Johor Bahru is seeking a Senior Manager for Fraud and Risk Operations. The role involves managing the performance and governance of operations, providing mentorship to team members, and ensuring compliance across a global user base. With over 10 years in operations and 2+ years in people management, the ideal candidate will possess strong analytical and strategic thinking skills, thrive in a fast-paced environment, and have a passion for outstanding user experience.

Qualifications

• Minimum 2+ years' experience as a Sr Manager in Fraud and Risk Operations.
• 10+ years of experience in operations, preferably in BPO/ITES.
• 7+ years of people management experience.

Responsibilities

• Manage performance and governance of Statements of Work.
• Provide people management and mentorship to team members.
• Lead Managers and drive process deliveries.

Skills

People management

Analytical skills

Strategic thinking

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent diploma

Job description

A leading BPO company in Johor Bahru is seeking a Senior Manager for Fraud and Risk Operations. The role involves managing the performance and governance of operations, providing mentorship to team members, and ensuring compliance across a global user base. With over 10 years in operations and 2+ years in people management, the ideal candidate will possess strong analytical and strategic thinking skills, thrive in a fast-paced environment, and have a passion for outstanding user experience.