Senior Compliance Manager (Market Conduct)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is looking for a Senior Compliance Manager to oversee compliance practices and manage Market Conduct Risks. The ideal candidate will have strong knowledge of Insurance regulations, a Bachelor's degree, and at least 7 years of relevant experience. This role emphasizes promoting an ethics-based culture and ensuring regulatory compliance, with opportunities for professional growth and development.

Benefits

Comprehensive training and development opportunities

Volunteering and community activity support

Qualifications

• Minimum 7 years of relevant experience in compliance.
• Proactive attitude with a focus on continuous improvement.
• Fluent in English and local language.

Responsibilities

• Manage compliance strategies and ensure alignment with business goals.
• Conduct internal reviews to ensure local and Group compliance.
• Prepare reports for Group Compliance and Committees.

Skills

Understanding of Insurance laws

Knowledge of financial products

Interpersonal communication

Analytical skills

Presentation skills

Education

Bachelor’s degree in Accounting, Finance, Business, or Law

Job description

Senior Compliance Manager (Market Conduct)

126335

Role Overview

Manages a team of compliance professionals to promote an ethics-based culture. The role involves delivering practical solutions, guidance, and training while identifying and managing moderately complex Market Conduct Risks for mid-sized businesses. This includes implementing policies, processes, and controls related to the Market Conduct Risk Universe and interacting with supervisory bodies whenever required.

Key Responsibilities

• Ensure the compliance strategy is aligned with the business strategy, regulatory requirements, and industry trends.
• Promote an ethics-based culture through training and awareness activities, and provide management with relevant metrics.
• Assess new laws and trends, their applicability, and implementation to Zurich’s operations in the jurisdiction, in alignment with Legal, to ensure all Market Conduct Risks are fully identified and managed.
• Provide strategic compliance advisory during product development and review processes, evaluating conduct risks and ensuring alignment with fair customer outcomes, in accordance with applicable regulatory requirements.
• Oversee monitoring of sales practices and intermediary conduct, implement key risk indicators and targeted monitoring activities to identify potential conduct issues, and collaborate with distribution teams to strengthen governance and ensure compliance with regulatory requirements.
• Liaise with relevant business and operational functions to embed Group and local regulatory requirements in business procedures and facilitate the design and implementation of operational controls.
• Prepare Management Information and monthly reports for the Group Compliance and relevant Committees.
• Perform Institutional Risk Assessments, identify any gaps, and take necessary actions to close those gaps.
• Conduct internal quality assurance reviews on business processes to ensure compliance with local and Group requirements.
• Perform any other duties or responsibilities as assigned by the supervisor to support departmental objectives and regulatory compliance.

Job Requirements

• A solid understanding of Insurance and Takaful laws and regulations, best practices in compliance, and knowledge of financial products and systems.
• A Bachelor’s degree in Accounting, Finance, Business, or Law, with a minimum of 7 years of relevant experience.
• Strong understanding of market conduct regulations and consumer protection frameworks.
• Strong interpersonal and communication skills, with a self-motivated attitude.
• Proactive, demonstrating initiative and continuously seeking areas for improvement.
• Excellent written and spoken communication skills in English and the local language.
• Strong analytical and presentation skills.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified