Senior Collections Manager: Processes & Recovery

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a Collections Manager. This role involves managing delinquent accounts, improving Collections processes, and mentoring a team to enhance productivity. Candidates should have at least 5 years of experience in Collections with a minimum of 3 years in supervision. Strong communication and analytical skills are essential, alongside familiarity with Debt Manager and other financial tools. This position offers opportunities to innovate in the Collections domain.

Qualifications

• Minimum 5 years experience in Collections, 3 years in supervisory role.
• Well versed in bank products and processes.
• Ability to suggest innovative ways for managing collections.
• Experience with Debt Manager system is a plus.
• Proficiency in SQL, VBA Macro, and Microsoft applications.

Responsibilities

• Manage active delinquent portfolio effectively.
• Monitor delinquency rates and improve resolution strategies.
• Review and improve Collections processes.
• Provide management with inputs on delinquency trends.
• Run daily Collections function.
• Ensure documentation compliance with requirements.
• Develop training plans and mentor new officers.
• Review team performance and provide coaching.
• Coordinate Collection’s activities with product teams.

Skills

Strong communication

Interpersonal skills

People management skills

Logical mindset

Analytical mindset

Innovative thinking

Experience with Debt Manager system

Good with SQL

Good with VBA Macro

Proficient in Microsoft applications

Job description

A leading consulting firm in Kuala Selangor is seeking a Collections Manager. This role involves managing delinquent accounts, improving Collections processes, and mentoring a team to enhance productivity. Candidates should have at least 5 years of experience in Collections with a minimum of 3 years in supervision. Strong communication and analytical skills are essential, alongside familiarity with Debt Manager and other financial tools. This position offers opportunities to innovate in the Collections domain.