Senior Cloud Support Engineer — Data Warehouse Optimization

Asia Snowflake Group Sdn Bhd; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider in Malaysia is seeking a Senior Cloud Support Engineer. This role involves delivering exceptional customer service, providing technical guidance regarding the Snowflake Data Warehouse, and participating in strategic initiatives. Candidates should possess a degree in Computer Science and have over 5 years of experience in a technical support environment. Strong communication skills and a collaborative mindset are essential for success in this position.

Qualifications

• 5+ years experience in a Technical Support environment or a similar role.
• Proven experience with query lifecycle and performance tuning.
• Ability to provide in-depth analysis and guidance to customers.

Responsibilities

• Drive technical solutions to complex problems for customers.
• Adhere to SLAs and escalation processes for issue resolution.
• Document solutions to internal and external knowledge bases.

Skills

Technical Support

SQL

Problem-solving

Communication

Collaborative Work

Data Analysis

Education

Bachelor's or Master’s degree in Computer Science

Tools

RDBMS

JSON

XML

Job description

A leading cloud solutions provider in Malaysia is seeking a Senior Cloud Support Engineer. This role involves delivering exceptional customer service, providing technical guidance regarding the Snowflake Data Warehouse, and participating in strategic initiatives. Candidates should possess a degree in Computer Science and have over 5 years of experience in a technical support environment. Strong communication skills and a collaborative mindset are essential for success in this position.