Senior Client Service Manager — Asset Servicing (Hybrid)

Citi; Kuala Lumpur; Hybrid; MYR 85,000 - 115,000; Full time

Job summary

A global financial services company in Kuala Lumpur seeks an experienced AVP, Client Service Manager. This role focuses on managing high-profile client portfolios, providing resolutions in custody and transaction management, and ensuring compliance with market regulations. Candidates should have 3-5 years of client service experience, strong project management skills, and the ability to communicate effectively. This full-time position offers an opportunity to grow in a dynamic and supportive environment.

Benefits

Health and wellness programs

Learning and development resources

Work-life balance initiatives

Qualifications

• 3-5 years of Client Service/Custody experience.
• Demonstrated project management and organizational skills.
• Proven investigative and analytical skills.

Responsibilities

• Manage a portfolio of high-profile clients, ensuring timely resolution of queries.
• Provide coaching and support to team and escalate issues as needed.
• Maintain knowledge of new market and regulatory requirements.

Skills

Client Service

Transaction Management

Project Management

Analytical Skills

Communication

Education

Bachelor's degree or equivalent experience

Job description

A global financial services company in Kuala Lumpur seeks an experienced AVP, Client Service Manager. This role focuses on managing high-profile client portfolios, providing resolutions in custody and transaction management, and ensuring compliance with market regulations. Candidates should have 3-5 years of client service experience, strong project management skills, and the ability to communicate effectively. This full-time position offers an opportunity to grow in a dynamic and supportive environment.