Senior Client Operations Officer, Transfer Agency (Mandarin/Cantonese) M/F

CACEIS; Putrajaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A financial services company in Putrajaya seeks a Senior Client Operations Officer for Transfer Agency, focusing on transaction processing and client service. The ideal candidate will have 3-5 years of experience in Transfer Agency or operations within the financial services sector, with proficiency in Mandarin and Cantonese. Responsibilities include ensuring accuracy of transactions and meeting service level agreements. This role is pivotal in supporting operational excellence within the team.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative culture

Qualifications

• 3-5 years of experience in Transfer Agency or financial services.
• Proficient in Mandarin and Cantonese (Written/Oral).
• Strong organizational skills with ability to meet deadlines.

Responsibilities

• Prepare and process Transfer Agency transactions as per procedures.
• Ensure accuracy and punctuality of data sent to Fund Managers.
• Manage transaction order and report issues where necessary.

Skills

Mandarin (Written/Oral) Proficiency

Cantonese language capability

English Language (Written/Oral) Proficiency

Excellent attention to detail

Good interpersonal skills

Good organization skills

Networking skills

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Excel VBA

Job description

Senior Client Operations Officer, Transfer Agency (Mandarin/Cantonese) M/F

Business type
Types of Jobs - Asset Management

Complementary business types
Types of Jobs - Economic and Financial Analysis
Types of Jobs - Finance / Accounting
Types of Jobs - Corporate & Investment Banking

Job title
Senior Client Operations Officer, Transfer Agency (Mandarin/Cantonese) M/F

Contract type
Permanent Contract

Expected start date
01/04/2025

Management position
No

Job summary

The Senior Client Operations Officer, Fund Distribution Services is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region
APAC

Working hours
9:00AM - 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
• Report transaction order and entry issues to the relevant parties where necessary.
• Ensure all trades received prior to cutoff processed accurately prior to deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary.
• Assist the Supervisor to create or update any Risk document.
• Ensure to complete any task or project assigned to them in a timely manner.

Queries

• Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.
• Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.) Account Management
• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
• Accurate processing of daily automated cash process, manual payments and manual payment files.
• Identify & clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.

Reporting

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments within CACEIS Investor Services and or Clients.

Supplementary Information

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Degree in relevant field

Level of minimal experience
3-5 years

Experience

• 2-4 years of Transfer Agency, Securities Operations or financial services industry in an operations environment.
• English Language (Written/Oral) Proficiency
• Mandarin and Cantonese (Written/Oral) Proficiency
• Excellent attention to detail.
• Good interpersonal skills and networking skills with all stakeholders.
• Good organization skills and ability to prioritize workloads to meet tight deadlines.
• Shareholder Services operations.
• Interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff

Required skills

• Mandarin (Written/Oral) Proficiency is a must have.
• Cantonese language capability will be an added advantage.
• English Language (Written/Oral) Proficiency.
• Excellent attention to detail.
• Good interpersonal skills and networking skills with all stakeholders.
• Good organization skills and ability to prioritize workloads to meet tight deadlines.
• Shareholder Services operations.
• Interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.

Technical skills required

• Knowledge in Excel VBA, Macro will be an added advantage.

Languages

• Mandarin (Native speaker)
• Mandarin