Senior Client Operations Officer, Network Invoicing M/F

CACEIS; Putrajaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading asset servicing company is seeking a Senior Client Operations Officer for their Putrajaya location. This role involves interpreting fee schedules, generating invoices, and responding to stakeholder queries. The ideal candidate will have strong analytical skills, attention to detail, and a commitment to providing high-quality service. Working hours are from 9 am to 6 pm, offering an opportunity to be part of a dynamic team in an established financial environment.

Qualifications

• Strong understanding of fee agreements and data collection processes.
• Ability to analyze invoices and provide justifications.
• Excellent communication and coordination skills.

Responsibilities

• Interpret fee schedules and set up rates in the system.
• Generate invoices and perform trend analysis.
• Coordinate with stakeholders to address queries.

Job description

Senior Client Operations Officer, Network Invoicing M/F

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am – 6pm

What will you do?

• Fee Schedule/fee agreement interpretation & setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection for month end controls
• Generate / record invoice, perform control and provide justification on trend analysis
• Follow up on aged payables (unpaid outstanding invoices)
• Verify Sub Custodian’s invoice by entity with correct payment method
• Justify break items on invoice payment mismatch against invoice amount
• Validation on high-risk processes
• Investigate and provide response to Network Management within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to supplier’s query
• Provide support on departmental or enterprise-wide initiative/projects