Senior Client Operations Officer, FX Operations

Graduan; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services firm is seeking a Senior Client Operations Officer for FX Operations. This role involves managing daily FX processing tasks while ensuring compliance with operating procedures. The successful candidate will deliver high accuracy and timeliness in service, collaborate with stakeholders, and contribute to innovative FX projects. Working hours are from 3:00pm to 12:00am or 4:00pm to 1:00am, located in Putrajaya, Malaysia.

Responsibilities

• Manage daily FX processing tasks including input, verification, validation, and settlement.
• Ensure adherence to operating procedures and regulatory compliance.
• Deliver high accuracy and timeliness for superior client service.
• Monitor team mailboxes and confirmations to address queries promptly.
• Collaborate with stakeholders to ensure robust operating models.
• Investigate and resolve FX breaks within timelines.
• Share best practices and report control weaknesses.
• Contribute to FX projects with innovative ideas.

Job description

Senior Client Operations Officer, FX Operations

• Manage daily FX processing tasks, including input, verification, validation, and settlement of FX transactions.
• Ensure adherence to operating procedures, control frameworks, escalation protocols, and regulatory compliance.
• Deliver high accuracy and timeliness to provide superior client service.
• Monitor FX Operations team mailboxes and confirmations to address instructions and queries promptly.
• Collaborate with internal and external stakeholders to ensure a robust operating model and mitigate risks.
• Investigate and resolve FX breaks within agreed timelines.
• Share best practices within the team and report control weaknesses to management.
• Contribute to FX projects and initiatives with innovative ideas to enhance processes and controls.

Region: Europe (LUX) Working hours: 3:00pm – 12:00am or 4:00pm – 1:00am