Senior Client Experience Manager - Retail Banking

AmBank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a Client Experience Manager to oversee the customer experience lifecycle across its products. The role requires at least 5 years in banking, focusing on collaboration for results and implementing impactful customer experience initiatives. Strong presentation, interpersonal, and communication skills in BM and English are essential. Candidates should hold a Bachelor's degree; an MBA or professional qualifications are advantageous.

Qualifications

• At least 5 years experience in the banking and finance industry.
• Experience working in collaboration with leaders to drive results.
• Experience in implementing diverse CX initiatives.

Responsibilities

• Manage customer experience life cycle with the Bank’s products and services.
• Track target segments and customer drivers.
• Develop internal recognition programs for customer feedback.

Skills

Excellent presentation skills

Excellent interpersonal skills

Excellent written and oral communication in BM and English

Education

Bachelor’s degree in any business field

MBA or any other professional qualification

Tools

Microsoft 365 suite for Business

Six Sigma

Job description

A leading financial institution in Kuala Lumpur seeks a Client Experience Manager to oversee the customer experience lifecycle across its products. The role requires at least 5 years in banking, focusing on collaboration for results and implementing impactful customer experience initiatives. Strong presentation, interpersonal, and communication skills in BM and English are essential. Candidates should hold a Bachelor's degree; an MBA or professional qualifications are advantageous.